17.9
MaestroQA is now Rippit, a platform rebuilt as an AI-first system for building agents from conversation data.
Free planWebAPIExtension
Alternatives to RingCentral Workforce Optimization
27.3
Nextiva is a hosted VoIP phone system for business communications, with voice calling, messaging and collaboration tools.
AndroidiOSWeb
37.2
Odigo is a European provider, operator, integrator, and publisher of AI-driven contact center as a service software.
AndroidiOSWeb
- 4
Five9 Interaction Analytics
Five9 Interaction Analytics analyzes recorded customer conversations to help contact centers understand customer experience and agent performance.
WebAPI6.9From $119 a month - 5
Genesys Workforce Engagement Management
Genesys Workforce Engagement Management (WEM) is a suite of capabilities for contact centre teams, integrated with the Genesys CCaaS solution.
AndroidiOSWebmacOS6.8 - 6
Mitel Workforce Management
AndroidiOSWebAPI6.7 - 7
Talkdesk Workforce Management
AndroidiOSWeb6.3From $165 a month - 8
Aspect Workforce
Aspect Workforce is workforce management software for contact centers, covering forecasting, scheduling, and performance tracking.
AndroidiOSWebAPI6.1 - 9
Bright Pattern Contact Center
Bright Pattern Contact Center is cloud software for managing customer interactions across voice and digital channels.
WebAPImacOSSelf-hosted6.1 - 10
Sprinklr Service
Sprinklr Service is a paid enterprise contact-center platform that unifies customer service across more than 30 voice, social, and digital channels.
WebAPI6.1 - 11
Alvaria Cloud
Alvaria Cloud is a cloud contact center platform for handling customer interactions, workforce operations, and self-service applications.
WebAPI6.0 - 12
Scorebuddy Conversation Analytics
Scorebuddy Conversation Analytics analyzes customer interactions to show why people make contact, how they feel, and what other teams should know.
WebAPI6.0 - 13
5.5 - 14
Talkdesk Quality Management
Talkdesk Quality Management is a web-based quality management product for omnichannel teams.
Web5.5From $165 a month - 15
Puzzel Workforce Management
Puzzel Workforce Management is a cloud-based platform for planning contact centre staffing around customer demand.
WebAPI5.4 - 164.7
- 174.7
- 184.7
- 194.7
- 204.7
- 214.6
- 224.6
- 234.6