ITOC360

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Score7.2

Rank#4 of 27

From$12/mo

Free planYes

Free trialYes

Runs onAndroid, iOS, Web

Summary

ITOC360 is an incident orchestration platform that correlates alerts, routes them to engineers, escalates when necessary, and tracks resolution. It groups alerts by labels, resources, and timestamps using machine learning, aiming to reduce duplicate notifications and consolidate alert surges into incidents. Teams can configure timezone-aware on-call rotations, holiday overrides, and backup schedules. Notifications can arrive by voice call, SMS, push alert, Slack, Microsoft Teams, email, or custom webhook. Responders can act from the iOS and Android apps or from Slack and Teams, where incident activity is collected into a timeline. Its integrations directory lists 59 options, including Prometheus, Datadog, Jira, and ServiceNow. Schedules, escalation policies, integrations, and routing rules can be imported from Opsgenie or PagerDuty exports, with migration assistance. A free plan is available; paid plans start at $12/user/mo. The free plan allows one user, 50 SMS and five voice calls per month, one monitoring source, and seven-day data retention. Premium includes a written 99.99% uptime SLA and dedicated support and onboarding.

Who it is for

ITOC360 is aimed at DevOps and SRE teams managing alerts and on-call response. Its plans address solo developers, early and growing teams, and teams of 20 or more.

What is good

Alert grouping uses labels, resources, timestamps, and machine learning.
Supports timezone-aware rotations and holiday overrides.
Responders can manage incidents from mobile apps and chat.
Imports schedules and routing rules from Opsgenie or PagerDuty exports.
Free plan available; paid plans start at $12/user/mo.

What to know first

Free plan is limited to one user.
Free plan has seven-day data retention.
Foundation requires at least three users.
Premium requires at least 20 users.

Verdict

ITOC360 brings alert routing, escalation, scheduling, and responder actions together across mobile apps and chat. The free tier has defined usage limits, while paid plans start at $12/user/mo.

ITOC360 plans and pricing

All plans

Free Free free forever 1 user · 50 SMS/month · 5 voice calls/month · 1 monitoring source · 7-day data retention itoc360.com · 29 Sept 2026

Foundation $12/mo $12/user/mo, billed monthly Up to 10 users · 3-user minimum · 500 SMS/month · 100 voice calls/month · 2 monitoring sources · 3-month data retention itoc360.com · 29 Sept 2026

Advanced $18/mo $18/user/mo Unlimited users · Unlimited SMS and voice calls · 5-user minimum · 6 monitoring sources · 6-month data retention itoc360.com · 29 Sept 2026

Premium $28/mo $28/user/mo, billed monthly Unlimited users · 20-user minimum · Unlimited SMS and voice calls · Unlimited monitoring sources · 12-month data retention itoc360.com · 29 Sept 2026

Compared on incident management software

Free plan: Yesitoc360.com
Paid from: $12/user/moitoc360.com
Escalation policies: Yesitoc360.com
Post-incident reviews: Yesitoc360.com
Status pages: Yesitoc360.com
Mobile apps: Yesitoc360.com
Audit logs: Yesitoc360.com

Facts

Purpose: ITOC360 is an incident orchestration platform that correlates alerts, routes them to engineers, escalates when needed, and tracks resolution.itoc360.com · 29 Sept 2026
Alert correlation: It groups alerts using labels, resources, and timestamps with machine learning to reduce duplicate notifications and combine alert storms into incidents.itoc360.com · 29 Sept 2026
On-call scheduling: Teams can configure timezone-aware rotations, holiday overrides, and backup schedules.itoc360.com · 29 Sept 2026
Notifications: Notification channels include voice calls, SMS, push alerts, Slack, Microsoft Teams, email, and custom webhooks.itoc360.com · 29 Sept 2026
Integrations: The integrations directory lists 59 integrations, including Prometheus, Datadog, Jira, ServiceNow, Slack, and Microsoft Teams.itoc360.com · 29 Sept 2026
ChatOps: Slack and Teams responders can acknowledge, escalate, reassign, or resolve incidents from chat, and incident activity is collected into a timeline.itoc360.com · 29 Sept 2026
Migration: The maker says schedules, escalation policies, integrations, and routing rules can be imported from Opsgenie or PagerDuty exports, with migration assistance.itoc360.com · 29 Sept 2026
Security and privacy: The privacy policy says the website cookie policy complies with Turkey’s KVKK and the EU GDPR.itoc360.com · 29 Sept 2026
Enterprise availability: The Premium plan includes a written 99.99% uptime SLA and dedicated support and onboarding.itoc360.com · 29 Sept 2026
Support: The pricing page lists support response targets from under 72 hours on Free to under 2 hours, 24/7, on Premium.itoc360.com · 29 Sept 2026
Intended users: The maker describes the platform as serving DevOps and SRE teams, and its pricing page identifies solo developers, early teams, growing teams, and teams of 20 or more as plan audiences.itoc360.com · 29 Sept 2026
Company history: The company says it registered the ITOC brand and launched human-assisted on-call services in 2019.itoc360.com · 29 Sept 2026
Company location: The maker says ITOC360 is incorporated in the United States and engineered in Europe, with operations serving clients in the US, UK, and Gulf.itoc360.com · 29 Sept 2026