ITOC360
7.9#5 in incident management softwareFrom $12 a monthFree planAndroidiOSWebAPI
VisitITOC360 vs xMatters
What both publish
| Fact | ITOC360 | xMatters |
|---|---|---|
| Founded | 2019 | LinkedIn states that xMatters was founded in 2000. |
| Integrations | The integrations directory lists 59 native connectors across APM, automation, CI/CD, cloud, communication, logging, monitoring, observability, security and ticketing. | xMatters advertises hundreds of prebuilt integrations and low-to-no-code connectors for tools such as Jenkins, Prometheus, Jira, Microsoft Teams, Slack, ServiceNow, Dynatrace and New Relic. |
| Mobile apps | The iOS and Android apps let responders acknowledge, escalate, or resolve alerts from their phones. | The xMatters mobile app is available from Google Play for Android and the App Store for iOS. |
| On-call scheduling | Schedules support daily or weekly rotations, timezone-aware coverage, holiday overrides, backup schedules and shift swaps. | Integrations can select recipients using on-call schedules, substitutions, holidays, skills and escalation priority. |
| Purpose | ITOC360 is an incident orchestration platform that correlates alerts, routes them to engineers, escalates when needed, and tracks resolution. | xMatters is incident management software aligning DevOps, SREs, and operations teams around automated workflows to deliver reliable products at scale. |
| Rating on Capterra | 5.0 out of 5 from 4 reviews | 4.6 out of 5 from 141 reviews |
| Rating on G2 | 5.0 out of 5 from 1 review | 4.5 out of 5 from 799 reviews |
ITOC360 plans
- FreeFree
- Foundation$12 a month
- Advanced$18 a month
- Premium$28 a month
xMatters plans
- FreeFree
- Starter (Essentials)$15 a month
- Base (Standard)$39 a month
- AdvancedPriced on request
Pick ITOC360 if…
ITOC360 is aimed at DevOps and SRE teams managing alerts and on-call response. Its plans address solo developers, early and growing teams, and teams of 20 or more.
Pick xMatters if…
xMatters is aimed at DevOps, SRE, and operations teams that need incident workflows, alert handling, and on-call coordination. It may also suit teams connecting response workflows to cloud or on-premises systems.