IT Glue
IT Glue is a structured documentation platform for IT service providers and IT teams.
What IT Glue is
IT Glue is a structured documentation platform for IT service providers and IT teams. It organizes IT information in a documentation framework and connects related items through relationship mapping. Its password tools include an integrated vault, audit history that cannot be changed, version control, and rollback. The platform also describes automation that records clicks and keystrokes to produce step-by-step standard operating procedures. IT Glue lists more than 60 native integrations across PSA, RMM, BDR, and other platforms, alongside a public API for custom connections. The mobile apps for iOS and Android let users view and edit passwords and view configurations, locations, contacts, and flexible assets. It is delivered as SaaS; there is no on-premises version. Pricing is per user per month on a 36-month term, with monthly USD credit-card billing stated in the FAQ. Basic is $29 a month, Select is $38 a month, and Enterprise is $44 a month. Each listed plan has a five-user minimum and a one-time onboarding fee applies.
Good
- Links related IT records through relationship mapping.
- Vault includes version control and rollback.
- Lists more than 60 native integrations.
- iOS and Android apps support password editing.
- SSO support is listed.
Watch out
- No free plan is available.
- There is no on-premises version.
- Plans have a five-user minimum and onboarding fee.
- Pricing uses a 36-month term.
Who it suits
IT service providers and IT teams that need structured documentation, linked records, and password management are the stated audience. It may suit organizations that want mobile access or integrations with PSA, RMM, and other platforms.
Verdict
IT Glue combines structured IT documentation, password controls, and a broad set of listed integration options. Check the plan minimum, onboarding fee, and long-term pricing term against your team's needs.
Plans and prices
From IT Glue's own pricing page, checked 29 Sep 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Basic | $29 a month | 5-user minimum · 1 integration · one-way PSA/CRM sync · one-way RMM sync · unlimited organizations and documentation · Per user per month; 36-month term; 5-user minimum; one-time onboarding fee applies. |
| Select | $38 a month | 5-user minimum · 2 integrations · two-way PSA/CRM sync · one-way RMM sync · unlimited organizations and documentation · Per user per month; 36-month term; 5-user minimum; one-time onboarding fee applies. |
| Enterprise | $44 a month | 5-user minimum · 1–4 user options available for $49–102/user · unlimited integrations · two-way PSA/CRM sync · unlimited organizations and documentation · Per user per month; 36-month term; 5-user minimum; one-time onboarding fee applies. |
The facts
Each one read from IT Glue's own pages, with the date it was checked.
What it does
- Automation
- IT Glue describes AI-powered automation that captures clicks and keystrokes to generate step-by-step SOPs.checked 29 Sep 2026
- Documentation
- The platform organizes IT information in a structured documentation framework and links related items through relationship mapping.checked 29 Sep 2026
- Hosting
- IT Glue is offered as SaaS, and the pricing page says there is no on-premises version.checked 29 Sep 2026
- Integration examples
- The maker lists ConnectWise Manage, Autotask PSA, Kaseya BMS, ServiceNow, Ninja RMM, and Microsoft 365 among its integrations.checked 29 Sep 2026
- Integrations
- IT Glue says it has 60+ native integrations across PSA, RMM, BDR, and other platforms, and offers a public API for custom integrations.checked 29 Sep 2026
- Mobile
- The iOS and Android app lets users view and edit passwords and view configurations, locations, contacts, and flexible assets.checked 29 Sep 2026
- Password encryption
- The security page says IT Glue passwords use AES-256 encryption and Vault items use client-side AES-256-GCM encryption with a user-specific passphrase.checked 29 Sep 2026
- Password management
- Its password management includes an integrated vault, immutable audit trail, version control, and rollback.checked 29 Sep 2026
- Purpose
- IT Glue is a structured IT documentation platform for IT service providers and IT teams.checked 29 Sep 2026
- Security compliance
- IT Glue states that it complies with SOC 2 Type II and enforces multifactor authentication on all accounts.checked 29 Sep 2026
- SSO support
- Yeschecked 20 Sep 2026
- Support
- All IT Glue customers can access in-app technical support, and the maker provides a knowledge base and Kaseya University courses.checked 29 Sep 2026
The company
- Founded
- 2013checked 28 Sep 2026
- Headquarters
- Vancouver, British Columbia, Canadachecked 28 Sep 2026
Money
- Free plan
- Nochecked 20 Sep 2026
- Plan pricing and billing
- The listed per-user monthly prices are based on a 36-month term, while the FAQ says the credit card is billed monthly in USD.checked 29 Sep 2026
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