IT Glue
7.5#34 in knowledge base softwareFrom $29 a monthAndroidiOSWebAPI
VisitIT Glue vs ProProfs Knowledge Base
ProProfs Knowledge Base
9.0#2 in knowledge base softwareFrom $0.99 a monthFree planAndroidiOSWebAPI
VisitWhat both publish
| Fact | IT Glue | ProProfs Knowledge Base |
|---|---|---|
| Free plan | No | Yes |
| Integrations | IT Glue says it has 60+ native integrations across PSA, RMM, BDR, and other platforms, and offers a public API for custom integrations. | Listed integrations include Freshdesk, Salesforce, Zendesk, Google Analytics, Hotjar, Microsoft Clarity, Slack, Jira, Google Translate, Crowdin, Azure AD, Okta and Wufoo. |
| SSO support | Yes | Yes |
| Support | All IT Glue customers can access in-app technical support, and the maker provides a knowledge base and Kaseya University courses. | ProProfs advertises 24/7 support through phone, live chat and email, plus a help center with more than 1,000 help articles and video guides. |
IT Glue plans
- Basic$29 a month
- Select$38 a month
- Enterprise$44 a month
ProProfs Knowledge Base plans
- FreeFree
- Essentials$0.99 a month
- Business$1.99 a month
- Business Complete Elite$2.99 a month
- Customer Delight Suite$499 a month
- Essentials (Smarter Employee Learning Suite)$0.99 a month
Pick IT Glue if…
IT service providers and IT teams that need structured documentation, linked records, and password management are the stated audience. It may suit organizations that want mobile access or integrations with PSA, RMM, and other platforms.
Pick ProProfs Knowledge Base if…
It suits teams that need to publish and maintain public or private help content, manuals, or documentation. The free plan may fit a small knowledge base, while paid plans list minimum user and page limits.