IT Glue
7.5#34 in knowledge base softwareFrom $29 a monthAndroidiOSWebAPI
VisitIT Glue vs Zendesk Guide
Zendesk Guide
8.6#3 in knowledge base softwareFrom $19 a monthAndroidiOSWebAPI
VisitWhat both publish
| Fact | IT Glue | Zendesk Guide |
|---|---|---|
| Documentation | The platform organizes IT information in a structured documentation framework and links related items through relationship mapping. | Official documentation includes getting-started tutorials, agent and administrator guides, REST API v2 references and Apps references. |
| Free plan | No | No |
| Headquarters | Vancouver, British Columbia, Canada | San Francisco, California, United States |
| Integrations | IT Glue says it has 60+ native integrations across PSA, RMM, BDR, and other platforms, and offers a public API for custom integrations. | Zendesk Marketplace lists more than 1,200 apps, connectors, themes and partners. |
IT Glue plans
- Basic$29 a month
- Select$38 a month
- Enterprise$44 a month
Zendesk Guide plans
- Support Team$19 a month
- Copilot add-on$50 a month
- Workforce Engagement Bundle add-on$50 a month
- Suite Team$55 a month
- Contact Center add-on$83 a month
- Suite Professional$115 a month
Pick IT Glue if…
IT service providers and IT teams that need structured documentation, linked records, and password management are the stated audience. It may suit organizations that want mobile access or integrations with PSA, RMM, and other platforms.
Pick Zendesk Guide if…
It suits organizations publishing support or knowledge content for both internal and external readers. Teams needing custom domains, SSO, revision history, and analytics may find its listed capabilities relevant.