Glanceable
Glanceable is a customer-feedback platform for enterprise teams that brings reviews, surveys, support tickets, call transcripts, social media, and messaging …
What Glanceable is
Glanceable is a customer-feedback platform for enterprise teams that brings reviews, surveys, support tickets, call transcripts, social media, and messaging conversations into one analysis layer. Its proprietary AI examines all verbatim feedback without sampling, grouping comments by patterns, themes, and root causes tied to business pain points. Teams can distribute action plans, while GIO answers natural-language questions about Voice of the Customer data and creates reports, dashboards, and comparisons. Radar watches for critical signals, sends alerts with suggested actions, and supports scheduled report delivery. Integrations include Slack, Microsoft Teams, Jira, Zendesk, Salesforce, HubSpot, Google Reviews, and Trustpilot. A documented REST API adds internal data and sends insights elsewhere. Glanceable says data stays in Google Cloud data centers in Europe without transfers outside the EU, with SOC 2 Type II, SOC 3, and native GDPR compliance. Essential costs €19,000 a year, Business €38,400 a year, and Enterprise uses a custom quote. Contracts are annual, with monthly or annual payment.
Good
- Analyzes feedback across many customer channels
- Natural-language queries with GIO
- Alerts and proposed actions through Radar
- Documented REST API
- European hosting and stated GDPR compliance
Watch out
- No free plan or trial
- Annual contracts required
- Essential plan costs €19,000 a year
- Enterprise pricing requires a custom quote
Who it suits
Glanceable is aimed at enterprise teams, including retail, e-commerce, automotive, banking and insurance, telecom, and hospitality organizations. It suits teams that need omnichannel feedback analysis, alerts, and coordinated action plans.
Verdict
Glanceable connects broad feedback sources with AI analysis, reporting, alerts, and action distribution. Its annual enterprise plans and extensive integrations fit organizations with structured customer-experience programs.
Plans and prices
From Glanceable's own pricing page, checked 3 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Essential | €19,000 a year | 50,000 verbatims/year · 2 data sources · 5 users · 1 custom classifier · GIO option: €5,000 excl. VAT/year · €19,000 excl. VAT / year |
| Business | €38,400 a year | 100,000 verbatims/year · 5 data sources · 20 users · 3 custom classifiers · GIO included · 38 400 €excl. tax / year |
| Enterprise | Priced on request | Custom verbatim volume · Up to 20 sources · Up to 100 users · Unlimited classifiers · GIO included · Custom AI agent workflows · Custom quote |
The facts
Each one read from Glanceable's own pages, with the date it was checked.
What it does
- AI assistant
- GIO lets users query Voice of the Customer data in natural language and generate reports, dashboards, and comparisons.checked 3 Oct 2026
- Alerts and reports
- Radar monitors feedback for critical signals and sends alerts with proposed actions; reports can be scheduled for automatic delivery.checked 3 Oct 2026
- Analysis
- Its proprietary AI analyzes all verbatim feedback without sampling and groups it by patterns, themes, and root causes.checked 3 Oct 2026
- API
- The platform provides a documented REST API for enriching Glanceable with internal data and sending insights to other systems.checked 3 Oct 2026
- Audience
- The maker presents Glanceable for enterprise teams and highlights retail, e-commerce, automotive, banking and insurance, telecom, and hospitality.checked 3 Oct 2026
- Auditability
- AI classifications are logged, dated, linked to the model version, and traceable to their source customer comments.checked 3 Oct 2026
- Commitment
- Contracts are annual, with payment available monthly or annually; the pricing page offers no free plan or trial.checked 3 Oct 2026
- Deployment
- The company reports an average deployment time of less than one month, with setup and onboarding included in all plans.checked 3 Oct 2026
- Hosting
- Glanceable says customer data is hosted on Google Cloud data centers in Europe, without transfers outside the EU.checked 3 Oct 2026
- Integrations
- Named integrations include Slack, Microsoft Teams, Jira, Zendesk, Salesforce, HubSpot, Google Reviews, and Trustpilot.checked 3 Oct 2026
- Product
- Glanceable centralizes customer feedback, identifies pain points affecting KPIs, and distributes action plans to teams.checked 3 Oct 2026
- Security
- The maker states that it has AICPA SOC 2 Type II and SOC 3 certifications and native GDPR compliance.checked 3 Oct 2026
- Sources
- The platform connects reviews, NPS/CSAT/CES surveys, support tickets, call transcripts, social media, and messaging conversations.checked 3 Oct 2026
- Support
- The maker says its team responds to contact inquiries within 48 business hours, and its plans include a dedicated Customer Success Manager.checked 3 Oct 2026
The company
- Founded
- 2020checked 28 Sep 2026
- Headquarters
- Saint-Mandé, Francechecked 28 Sep 2026
