MaestroQA is now Rippit, a platform rebuilt as an AI-first system for building agents from conversation data.
Alternatives to Genesys Workforce Engagement Management
BoardQ creates live leaderboards and scoreboards for teams, events, games, classrooms and competitions.
Freshdesk is customer service software for organizing support requests and conversations across email, web forms, chat, social networks, and messaging channels.
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Scorebuddy Conversation Analytics
Scorebuddy Conversation Analytics analyzes customer interactions to show why people make contact, how they feel, and what other teams should know.
WebAPI7.2From $24 a month - 5

LiveAgent
LiveAgent is a customer-support platform that brings communication channels into one dashboard or inbox.
API6.8From $15 a month - 6

Gamifier
Gamifier adds challenges, quests, leaderboards, rewards, and feedback to existing CRM systems.
iOSWebAPI6.7From $3 a month - 7
RingCentral RingCX
RingCentral RingCX is an omnichannel contact center for managing customer interactions with human and AI agents.
WebAPImacOSWindows6.7From $65 a month - 8

Geckoboard
Geckoboard is a cloud dashboard and analytics service with real-time refresh, scheduled reports, embedded analytics, and natural-language queries.
AndroidiOSWeb6.5From $79 a month - 9

TouchPoint One A-GAME Flex
TouchPoint One A-GAME Flex is a gamification platform for contact-center workforces.
AndroidiOSWeb6.4From $29.23 a month - 10

Aspect League
Aspect League is a contact-center gamification product within the WorkforceOS platform.
AndroidiOSWeb6.3 - 11
Hoopla
Hoopla is a real-time gamification and recognition platform that makes team performance visible through leaderboards, competitions, contests,…
AndroidiOSWebAPI6.3 - 12
Talkdesk Workforce Management
AndroidiOSWeb6.3From $165 a month - 13

NICE CXone
NICE CXone is web-based software for handling customer conversations across voice and digital channels.
Web6.2From $110 a month - 14
Unity Contact Center
Unity Contact Center combines inbound customer communications in a blended interface for businesses.
WebWindows6.2 - 15
DialedIn Agent Gamification
DialedIn Agent Gamification adds visual dashboards for real-time call activity and an individual top-10 leaderboard.
WebWindows6.0From $39 a month - 16
5.9From $24 a year - 17

AmplifAI Quality Assurance
AmplifAI Quality Assurance transcribes and evaluates customer interactions, then links quality findings to coaching, performance, and recognition workflows.
WebAPISelf-hosted5.8 - 18
Vonage Contact Center
Vonage Contact Center is a paid, AI-powered cloud service for customer conversations and agent productivity.
Web5.8 - 19
5.7 - 205.6From $9.99 a month
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Centrical
Centrical brings together frontline performance data and uses it to guide personalized coaching, learning, and practice, then measure outcomes.
WebAPI5.5 - 22

EvaluAgent
Web5.2 - 23

ZIZO
ZIZO is browser-based call center performance management software built around KPI challenges, live insights, and employee rewards.
Web5.2 - 244.7
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