Feedier
Feedier is a paid Customer Intelligence Platform for bringing customer feedback together and turning it into analysis, reports, and prioritized actions.
What Feedier is
Feedier is a paid Customer Intelligence Platform for bringing customer feedback together and turning it into analysis, reports, and prioritized actions. Its AI detects topics, measures sentiment for individual aspects, identifies weak signals, and creates auditable classifications. Teams can run NPS, CSAT, and CES surveys with conditional logic, distributing them by email, SMS, link, or web widget. Feedier also supports in-app feedback, journey mapping, closed-loop actions, and enterprise experience programs. Reporting includes living reports, presentation mode, PowerPoint and PDF export, and scheduled distribution. The service offers an authenticated REST API for verbatims, metadata, topics, queries, assignments, and workflow control. It lists native connectors, API and SFTP imports, and integrations such as Salesforce, HubSpot, BigQuery, Snowflake, Power BI, Dynamics 365, and Microsoft Teams. Feedier is available on the web and through an API.
Good
- AI topic, sentiment, and weak-signal analysis
- NPS, CSAT, and CES surveys
- Living reports with PowerPoint and PDF export
- REST API and extensive integrations
- EU data processing and anonymization
Watch out
- Paid service with pricing on request
- No free plan
- Enterprise-oriented implementation and support
Who it suits
Feedier suits CX, Customer Insights, Research, Quality, and Operations leaders in complex organizations with multiple teams, business units, brands, or countries.
Verdict
Feedier combines omnichannel feedback collection, AI analysis, reporting, and workflow controls for larger organizations. Its API, governance features, and integration coverage support complex feedback programs, while pricing requires contacting the provider.
Plans and prices
From Feedier's own pricing page, checked 8 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Advanced | Priced on request | Up to 3 business units · unlimited users · 5+ VoC sources · enterprise SLA support |
| Elite | Priced on request | Up to 6 business units · unlimited admins and users · 10+ VoC sources · enterprise SLA support |
| Standard | Priced on request | 1 business unit · unlimited users · 3+ VoC sources · standard SLA support |
The facts
Each one read from Feedier's own pages, with the date it was checked.
What it does
- Access controls
- Feedier lists workspaces, teams, roles, SSO, audit trails, and granular role-based access controls among its governance features.checked 8 Oct 2026
- AI analysis
- Feedier provides agent-based topic detection, aspect-level sentiment analysis, weak-signal detection, and auditable classifications.checked 8 Oct 2026
- Analysis
- Its AI analyzes feedback by theme, tracks aspect-level sentiment, and detects weak signals.checked 8 Oct 2026
- API
- Feedier offers an authenticated REST API for verbatims, metadata, topics, queries, feedback assignment, and workflow control.checked 8 Oct 2026
- Custom connections
- Feedier says its team can scope and develop custom connectors for internal systems and provide a test environment.checked 8 Oct 2026
- Data handling
- Feedier says customer data is hosted and processed in the EU and is not used to train AI models.checked 8 Oct 2026
- Data protection
- Feedier says personal data in feedback is automatically anonymized before AI processing and that data is hosted and processed in the EU.checked 8 Oct 2026
- Integrations
- Feedier lists 20+ native connectors and says it supports API and SFTP imports; its platform page names Salesforce, HubSpot, BigQuery, Snowflake, Power BI, Dynamics 365, and Microsoft Teams among 100+ integrations.checked 8 Oct 2026
- Intended customers
- Feedier says it is designed for complex organizations with multiple teams, business units, brands, or countries.checked 8 Oct 2026
- Intended users
- Feedier identifies CX, Customer Insights, Research, Quality, and Operations leaders at mid-market companies, enterprises, and public organizations as intended users.checked 8 Oct 2026
- Pricing
- Prices are scoped to the customer's business units, feedback sources, teams, and delivery cadence, and are provided by contacting sales.checked 8 Oct 2026
- Product
- Feedier describes itself as a Customer Intelligence Platform that consolidates customer feedback and uses AI to produce analysis, reports, and action plans.checked 8 Oct 2026
- Purpose
- Feedier consolidates customer feedback from multiple sources, analyzes it with AI, and turns it into business impact insights and prioritized actions.checked 8 Oct 2026
- Reporting
- Feedier provides living reports, presentation mode, PowerPoint and PDF export, and scheduled distribution.checked 8 Oct 2026
- Security
- Feedier states it is ISO 27001:2022 certified and compliant with SOC 2 standards.checked 8 Oct 2026
- Security certification
- Feedier says it is ISO 27001:2022 certified and compliant with SOC 2 standards.checked 8 Oct 2026
- Support
- All plans include implementation, onboarding and training, and a Feedier Deployed Engineer; the support SLA differs by plan.checked 8 Oct 2026
- Support and delivery
- The platform page says deployments include structured implementation, a dedicated expert, and ongoing AI recalibration.checked 8 Oct 2026
- Surveys
- The platform includes NPS, CSAT, and CES surveys with conditional logic, distributed by email, SMS, link, or web widget.checked 8 Oct 2026
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