AudioCodes Interaction Insights

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Score6.3

Rank#3 of 24

Free planNo

Free trialYes

Runs onAndroid, API, iOS, Web

Summary

AudioCodes Interaction Insights is a cloud service for compliance recording and AI analytics in Microsoft Teams and other unified communications environments. Depending on the environment and configured capabilities, it can capture voice, video, screen sharing and instant messages. Its analytics can transcribe recorded interactions and flag potential compliance risks, sentiment, service-quality trends and notable conversation moments. The maker positions it for compliance recording, quality assurance and fraud prevention, as well as recording for training, dispute resolution or documentation. It is Microsoft Teams certified and supports SIPREC recording for Zoom and other UC environments; Cisco Webex certification is listed as coming soon. Recordings can be managed in a web portal or the embedded Teams app. Security features include Azure SSO, role-based access, encryption at rest and in transit, and user activity logs. Customers can set retention policies and use their own storage. Essential Recording includes up to 24 months of retention, while unlimited retention is available at additional cost. Prices are provided on request, and a free 30-day proof-of-concept trial is offered.

Who it is for

Interaction Insights may suit organizations that need to record unified communications for compliance, quality assurance or training. It is designed for Microsoft Teams and other UC environments, with available capture depending on the setup.

What is good

Offers a free 30-day proof-of-concept trial.
Analytics can transcribe interactions and flag potential risks.
Customers can configure retention policies.
Recordings can be managed through a web portal or Teams app.
Lists Azure SSO, role-based access and encryption.

What to know first

No free plan is listed.
Pricing is available on request.
Essential Recording retention is limited to 24 months.
Cisco Webex certification is listed as coming soon.

Verdict

Interaction Insights combines call recording with analytics and configurable retention for Teams and other communications environments. Buyers should confirm which capture capabilities and licensing fit their environment.

AudioCodes Interaction Insights plans and pricing

All plans

Essential Recording Not published Voice recording · hosted in AudioCodes secure cloud · retention up to 24 months · additional recording add-ons cost extra audiocodes.com · 30 Sept 2026

Compliance Recording Not published Voice recording · hosted in AudioCodes secure cloud · unlimited retention · double recording for high availability · geo-redundancy and disaster recovery · additional recording add-ons cost extra audiocodes.com · 30 Sept 2026

Compared on call recording software

Call capture: bothaudiocodes.com
Recording retention: 730 daysaudiocodes.com
Call transcription: Yesaudiocodes.com
Searchable archive: Yesaudiocodes.com
Consent controls: Yesaudiocodes.com
AI call summaries: Yesaudiocodes.com
Mobile app: Yesaudiocodes.com

Facts

Product: Interaction Insights is a cloud-based compliance recording and AI analytics solution for Microsoft Teams and other unified communications environments.audiocodes.com · 30 Sept 2026
Capture: It records voice, video, screen-sharing and instant messaging interactions, with availability depending on the communications environment and configured capabilities.audiocodes.com · 30 Sept 2026
AI analytics: AI analytics can transcribe recorded interactions and identify potential compliance risks, sentiment, service-quality trends and key conversation moments.audiocodes.com · 30 Sept 2026
Use cases: The maker describes compliance recording, quality assurance, fraud prevention and on-demand recording for training, dispute resolution or documentation.audiocodes.com · 30 Sept 2026
Integrations: The product is Microsoft Teams certified and supports SIPREC recording for Zoom and other on-premises or cloud UC environments; Cisco Webex certification is marked coming soon.audiocodes.com · 30 Sept 2026
Security: The page lists Microsoft Azure SSO, role-based access controls, 256-bit AES encryption at rest, 256-bit SSL/TLS encryption in transit and user activity event logs.audiocodes.com · 30 Sept 2026
Certifications: The page states the service is certified to ISO 27001, ISO 27032 and SOC 2 Type II, and lists GDPR, CPRA and CCPA standards.audiocodes.com · 30 Sept 2026
Retention and storage: Customers can configure retention policies and use Bring Your Own Storage; Essential Recording includes up to 24 months of retention, with unlimited retention available at additional cost.audiocodes.com · 30 Sept 2026
Compliance scope: The maker says the recording features help organizations address MiFID II, GDPR, PCI DSS, HIPAA and E-Discovery requirements.audiocodes.com · 30 Sept 2026
Management: Recordings can be managed through a web portal or the embedded Teams app, and the maker says specialized training is not required.audiocodes.com · 30 Sept 2026
Trial: AudioCodes offers a free 30-day proof-of-concept trial.audiocodes.com · 30 Sept 2026
Pricing: The page describes flexible licensing packages but does not publish prices and directs buyers to contact AudioCodes about their requirements.audiocodes.com · 30 Sept 2026