AudioCodes Interaction Insights
6.3#8 in call recording softwareAndroidiOSWebAPI
VisitAudioCodes Interaction Insights vs MiaRec
What both publish
| Fact | AudioCodes Interaction Insights | MiaRec |
|---|---|---|
| Founded | 1993 | 2013 |
| Headquarters | Or Yehuda, Israel | Silicon Valley |
| Integrations | The product is Microsoft Teams certified and supports SIPREC recording for Zoom and other on-premises or cloud UC environments; Cisco Webex certification is marked coming soon. | Native integrations include Cisco Webex Calling, Cisco Webex Contact Center, Microsoft Teams, Five9, NICE CXone, RingCentral, and Twilio. |
AudioCodes Interaction Insights plans
- Compliance RecordingPriced on request
- Essential RecordingPriced on request
MiaRec plans
- Essentials$25 a month
- Professional$35 a month
- Enterprise$50 a month
Pick AudioCodes Interaction Insights if…
Interaction Insights may suit organizations that need to record unified communications for compliance, quality assurance or training. It is designed for Microsoft Teams and other UC environments, with available capture depending on the setup.
Pick MiaRec if…
MiaRec is intended for contact centers, teams adopting AI, and leaders seeking an organization-level view of customer conversations. It may suit organizations that need call analysis, quality workflows, or post-call follow-up.