Eleveo Call Recording

Summary

Eleveo Call Recording captures, archives, and retrieves contact center interactions and agent screens for quality reviews, audits, and coaching. It can capture audio and video calls, emails, chats, text messages, and screen activity. Managers and trainers can review recordings with agents, while call transcription and a searchable archive support review. Auto Pause and Resume can pause audio and screen recording while specified applications or websites are in use. The product also describes media lifecycle controls and tools to anonymize, extract, and delete personal data for regimes including GDPR, PCI DSS, MiFID, HIPAA, FCA CDC, and CCPA. Listed integrations include Cisco platforms, Genesys Pure Engage, Amazon Connect, and Microsoft Teams. Eleveo offers on-premises, hybrid, and cloud deployment. Pricing is tailored to contact center needs and provided on request; the pricing page lists support and professional services as included in licensing costs. Intended users include contact center leaders focused on compliance, agent performance, training, and customer experience.

Who it is for

Eleveo Call Recording suits contact center leaders who need recordings for compliance reviews, agent coaching, training, or audits. It offers on-premises, hybrid, and cloud deployment options.

Compared on call recording software

Call transcription

Yeseleveo.com

Searchable archive

Yeseleveo.com

Consent controls

Yeseleveo.com

AI call summaries

Yeseleveo.com

Facts

Purpose

Eleveo Call Recording captures, archives, and retrieves calls and screens to support contact center quality management, reviews, and audits.eleveo.com · 4 Oct 2026

Channels

It can capture audio and video calls, emails, chats, text messages, and agents’ screen activity.eleveo.com · 4 Oct 2026

Coaching

Managers and trainers can review recordings with agents to support coaching and agent training.eleveo.com · 4 Oct 2026

Compliance tools

The product page describes media lifecycle management, audit capabilities, and features for anonymizing, extracting, and deleting personal data for GDPR, PCI DSS, MiFID, HIPAA, FCA CDC, and CCPA.eleveo.com · 4 Oct 2026

Auto pause and resume

Auto Pause and Resume detects when specified applications or websites are in use and pauses audio and screen recording until the agent leaves them.eleveo.com · 4 Oct 2026

Integrations

Eleveo lists Cisco platforms, Genesys Pure Engage, Amazon Connect, and Microsoft Teams among its integrations.eleveo.com · 4 Oct 2026

Deployment

Eleveo says it offers on-premises, hybrid, and cloud deployment; its pricing page lists subscription pricing for on-prem or hybrid and SaaS pricing.eleveo.com · 4 Oct 2026

Pricing terms

Eleveo says pricing is tailored to the contact center and is designed with the customer and their chosen partner; the page provides a request-pricing option rather than a fixed price.eleveo.com · 4 Oct 2026

Pricing inclusions

The pricing page says support and professional services are included in the licensing cost and Microsoft licensing is not required.eleveo.com · 4 Oct 2026

Support

Eleveo lists regional support phone numbers and support email addresses for EMEA and the Americas.eleveo.com · 4 Oct 2026

Intended users

Eleveo describes the product for contact center leadership focused on compliance, agent performance, training, and customer experience.eleveo.com · 4 Oct 2026

Company

Founded

1999eleveo.com · 28 Sept 2026

Headquarters

Prague, Czech Republiceleveo.com · 28 Sept 2026

Where it ranks on Everything Xiaomi

• Best Call Recording Software in 2026#8 of 25

Sources

• eleveo.com/call-center-recording· checked 4 Oct 2026
• eleveo.com/solutions_partners· checked 4 Oct 2026
• eleveo.com/pricing· checked 4 Oct 2026