Eleveo Call Recording
Eleveo Call Recording captures, archives, and retrieves contact center interactions and agent screens for quality reviews, audits, and coaching.
What Eleveo Call Recording is
Eleveo Call Recording captures, archives, and retrieves contact center interactions and agent screens for quality reviews, audits, and coaching. It can capture audio and video calls, emails, chats, text messages, and screen activity. Managers and trainers can review recordings with agents, while call transcription and a searchable archive support review. Auto Pause and Resume can pause audio and screen recording while specified applications or websites are in use. The product also describes media lifecycle controls and tools to anonymize, extract, and delete personal data for regimes including GDPR, PCI DSS, MiFID, HIPAA, FCA CDC, and CCPA. Listed integrations include Cisco platforms, Genesys Pure Engage, Amazon Connect, and Microsoft Teams. Eleveo offers on-premises, hybrid, and cloud deployment. Pricing is tailored to contact center needs and provided on request; the pricing page lists support and professional services as included in licensing costs. Intended users include contact center leaders focused on compliance, agent performance, training, and customer experience.
Good
- Captures calls, messages, and screen activity
- Searchable archive and call transcription
- Auto Pause and Resume for specified apps or sites
- Tools to anonymize, extract, and delete personal data
- On-premises, hybrid, and cloud deployment
Watch out
- Pricing is available on request
- No fixed price is listed
Who it suits
Eleveo Call Recording suits contact center leaders who need recordings for compliance reviews, agent coaching, training, or audits. It offers on-premises, hybrid, and cloud deployment options.
Verdict
Eleveo brings multi-channel recording, review, and compliance controls together for contact centers. Ask for pricing based on your contact center’s needs.
Plans and prices
From Eleveo Call Recording's own pricing page, checked 4 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Custom pricing | Priced on request | Pricing tailored to contact center needs · subscription pricing for on-prem or hybrid · SaaS pricing · support/professional services included |
The facts
Each one read from Eleveo Call Recording's own pages, with the date it was checked.
What it does
- Auto pause and resume
- Auto Pause and Resume detects when specified applications or websites are in use and pauses audio and screen recording until the agent leaves them.checked 4 Oct 2026
- Channels
- It can capture audio and video calls, emails, chats, text messages, and agents’ screen activity.checked 4 Oct 2026
- Coaching
- Managers and trainers can review recordings with agents to support coaching and agent training.checked 4 Oct 2026
- Compliance tools
- The product page describes media lifecycle management, audit capabilities, and features for anonymizing, extracting, and deleting personal data for GDPR, PCI DSS, MiFID, HIPAA, FCA CDC, and CCPA.checked 4 Oct 2026
- Deployment
- Eleveo says it offers on-premises, hybrid, and cloud deployment; its pricing page lists subscription pricing for on-prem or hybrid and SaaS pricing.checked 4 Oct 2026
- Integrations
- Eleveo lists Cisco platforms, Genesys Pure Engage, Amazon Connect, and Microsoft Teams among its integrations.checked 4 Oct 2026
- Intended users
- Eleveo describes the product for contact center leadership focused on compliance, agent performance, training, and customer experience.checked 4 Oct 2026
- Pricing inclusions
- The pricing page says support and professional services are included in the licensing cost and Microsoft licensing is not required.checked 4 Oct 2026
- Pricing terms
- Eleveo says pricing is tailored to the contact center and is designed with the customer and their chosen partner; the page provides a request-pricing option rather than a fixed price.checked 4 Oct 2026
- Purpose
- Eleveo Call Recording captures, archives, and retrieves calls and screens to support contact center quality management, reviews, and audits.checked 4 Oct 2026
- Security practices
- Eleveo says it regularly performs security screening, internal process audits, and vulnerability scans, including against SOC 2 assessment, AWS Foundational Security Best Practices, CIS Benchmark, OWASP ASVS Level 3, and OWASP Top 10.checked 4 Oct 2026
- Support
- Eleveo lists regional support phone numbers and support email addresses for EMEA and the Americas.checked 4 Oct 2026
The company
- Founded
- 1999checked 28 Sep 2026
- Headquarters
- Prague, Czech Republicchecked 28 Sep 2026
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