AppointmentReminders.com

Overview

AppointmentReminders.com is a cloud service for businesses that want to automate appointment notifications across text, phone, and email. It is intended to help reduce missed appointments, and customers can reply to text messages. The service supports up to three messages per reminder, with customizable content, timing, and response options. If a text fails, it can roll over to a call.

Founded in 2012 and headquartered in Denver, Colorado, the company serves healthcare and medical practices along with home-based, professional, and service businesses. It supports Google Calendar, Excel and CSV uploads, and connections to EMR or scheduling systems. For more options in this category, see our SMS Appointment Reminder Software list.

Key features

Reminder delivery and replies

Businesses can set when reminders go out, tailor their wording, and choose the response options presented to customers. Text replies are supported, as are delivery reports and rescheduling prompts. The service can send up to three messages per reminder and switch a failed text to a phone call.

Reminder limits matter when estimating usage: unused monthly reminders do not carry forward, and each 160-character block of text counts as one reminder. The plan details also list 100 SMS per month.

Calendar and system connections

The Google Calendar Sync Extension can send call, text, and email reminders from Google Calendar. Customers can also upload appointments from Excel or CSV files. For more advanced workflows, the service offers connections to EMR and scheduling systems.

The API can upload customer and appointment information and retrieve reminder results and responses. It is available with Small Business or Premium accounts. The Integration Service add-on connects to EMR systems or parses nonstandard files.

HIPAA option and data

A paid HIPAA Compliance add-on is available for Premium accounts. It includes U.S. HIPAA-compliant data centers, a signed BAA, and deletion of data when an account is canceled. The company says customer data is stored in the United States.

Pricing

AppointmentReminders.com uses a freemium model, with a free plan and a 30-day trial. The company says it helps customers set up their company during the trial. It also says there are no contracts or setup fees, and customers can cancel at any time.

Platforms

The listed platforms are API, extension, web, and Windows. The Google Calendar Sync Extension is a specific option for sending reminders from Google Calendar.

Who it's for

The service is aimed at organizations that schedule appointments and need reminders across several channels. Its stated customer groups include medical and healthcare practices, as well as home-based, professional, and service businesses. The range of upload options and system connections may suit organizations with different scheduling setups, while the plan limits and reminder-counting rules are important to consider when estimating monthly volume.

Pros and cons

• Pros: Text, phone, and email reminders; customer text replies; customizable messages and timing; failed texts can roll over to calls.
• Pros: Google Calendar, spreadsheet uploads, an API, and optional EMR or scheduling-system connections.
• Pros: A 30-day trial, cancellation at any time, and a HIPAA option with a signed BAA.
• Cons: Unused monthly reminders do not roll over, and long texts can consume multiple reminders because each 160-character block counts separately.
• Cons: HIPAA compliance and integration service cost extra; both add-ons are listed for Premium accounts.

Alternatives

Other options to consider include GReminders, Remindlo, QuickIntell QuickEHR Appointment Reminders, Teletask, Apptoto, ApptSecure, VCare Health, and Schedly.

Verdict

AppointmentReminders.com combines multichannel appointment messaging with reply handling, delivery reporting, and calendar, file, and system integrations. Its plans specify monthly reminder allowances, while add-on costs and the rule for counting long texts can affect the total value for a particular business. The free plan and 30-day trial offer a way to assess fit before choosing a paid plan; businesses needing HIPAA support or EMR connectivity should account for the relevant add-on and Premium-account requirements.