Rivvi

Rivvi is a healthcare-focused AI workspace for teams that need to work across files, connected systems, and patient communications. It is most compelling for organizations combining operational analysis with outreach; teams that need direct EHR updates should look elsewhere.

Overview

Rivvi brings team files and connected sources into a workspace that answers questions, retains organizational memory, and performs tasks approved by the organization. The combination can help healthcare teams connect information with follow-through rather than treating search and communication as separate jobs. Its boundary is important: Rivvi does not write to EHRs. Users can export EHR lists and upload them, but that manual handoff makes it a poor fit for workflows that depend on updating clinical records directly.

Paid plans include calls, texts, and website chat, with the option to transfer a call to a person. That breadth may suit teams coordinating administrative work and patient outreach. A practice looking only for appointment reminders may find a full AI workspace excessive for the job.

Key features

Rivvi analyzes uploaded spreadsheets and can draft reports, charts, and lists from the data. Data uploads support spreadsheets up to 50MB; documents and PDFs can be added in chat. This is useful for teams working from exported information, but it does not remove the extra step of exporting EHR lists before analysis.

Account integrations include Microsoft 365, Google Workspace, HubSpot, Smartsheet, Birdeye, Paylocity, and LeadingReach, alongside 23 clinical and research sources. That range gives teams several paths to bring existing business and healthcare information into the workspace. Rivvi also answers chat in the user's language, while voice supports Spanish and 30 more languages—useful for multilingual communication, though the voice language list is not the same as a promise of every channel in every language.

Rivvi says it has SOC 2 Type II and HIPAA safeguards. Its stated controls include organization-level MFA, role-based permissions, sharing set to Only you by default, and PHI action logs recording who did what and when. PHI stays within HIPAA-eligible infrastructure, is encrypted at rest with AWS KMS in us-east-2 (Ohio), and customer data is not used to train other models. A BAA must be e-signed in the app before patient data moves.

Its TRACE server checks every call, and organizations can tighten—but not loosen—approval levels. Rivvi says its agents do not diagnose, prescribe, or override clinical judgment, and that crisis signals are escalated to a designated person. Those guardrails matter for healthcare teams delegating operational tasks, but they do not turn the workspace into a clinical decision-maker.

Pricing

Rivvi's pricing model is paid, with a stated starting point of $799/mo and a 14-day trial. It also offers a Free plan. Team and Business prices have monthly billing and lower per-seat rates with annual billing; conversation credits are pay as you go on Team and included in larger blocks on Business.

Plan	Price and terms	What it includes	Best fit
Free	free, billed Forever	Up to 3 people, 500MB of data, workspace chat and files, Microsoft 365 and Google Workspace, Teams app, and HIPAA BAA; no card needed	A small team assessing workspace chat and file workflows. The 3-person and 500MB caps constrain broader use.
Team	$79 a month, billed monthly; annual billing shows $63 per standard seat / month	Minimum 5 seats, 3GB of data, 5 conversations at once, and conversation credits pay as you go	Teams needing more capacity than Free, provided they can meet the five-seat minimum and budget separately for credits.
Business	$149 a month, billed monthly; annual billing shows $119 per standard seat / month	Minimum 10 seats, 10GB of data, 15 conversations at once, and 15% more credits per block	Larger teams that need more simultaneous conversations and data capacity than Team.
Enterprise	Custom pricing; negotiated rate	Committed annual conversation credits, custom seats and terms, and a volume commitment	Organizations seeking tailored seats and committed usage.

The Free plan is a real entry point, but it is capped at three people and 500MB. Team raises those limits but starts at five seats and makes conversation credits an additional pay-as-you-go cost; Business doubles the minimum to ten seats in exchange for more storage, concurrency, and 15% more credits per block. Enterprise trades published plan terms for negotiated pricing and a volume commitment. The listed 14-day trial and the Free plan are distinct offers.

Platforms

Rivvi is available on the web. Its Free plan includes a Teams app, while its listed platform is web; teams should distinguish that plan feature from a broader platform listing.

Who it's for

Rivvi presents itself to teams across primary care, value-based care, specialty care, urgent care, pharmacy, behavioral health, life sciences, and insurance brokers. It is best suited to healthcare organizations that can benefit from file-based analysis, connected sources, approved operational tasks, and patient communication in one workspace. It is less suitable for teams whose core requirement is writing back to EHRs or for practices seeking only a simple reminder service.

Pros and cons

• Pro: Spreadsheet analysis produces draft reports, charts, and lists, with uploads up to 50MB—practical for teams working from sizable exported datasets.
• Pro: Business integrations and 23 clinical and research sources support a workspace spanning operational and healthcare information.
• Pro: Calls, texts, and website chat, including transfer to a person, give paid plans broader outreach options than reminders alone.
• Pro: MFA, role-based permissions, approval checks, and PHI action logs provide concrete controls for organizations managing sensitive workflows.
• Con: No EHR write access means exported lists must be uploaded, leaving a manual gap in record-dependent processes.
• Con: Team requires at least five seats and Business at least ten; smaller paid teams may have to pay for more seats than they need.
• Con: Team conversation credits are pay as you go, so the seat price alone does not define ongoing usage cost.

Alternatives

For a narrower appointment-reminder need, compare SMS Appointment Reminder Software rather than buying a broader workspace. Schedly is a freemium option with a free plan for one user, one service/event type, one location, one calendar connection, and unlimited bookings, plus Pro at $7.50 a month. Remindlo offers a free tier with 10 SMS monthly and limited email sending, while Starter costs £19 a month and includes 75 SMS monthly; it may suit teams prioritizing a defined SMS allowance.

QuickIntell QuickEHR Appointment Reminders pairs free QuickEHR core EHR software with optional AI modules and RCM services priced separately, with possible third-party charges. AppointmentReminders.com has an Express plan at $11.95 a month for up to 100 reminders monthly; optional HIPAA compliance and integration service cost extra. GoReminders is a paid option with a free trial and Android, iOS, web, and API platforms.

Teletask uses custom pricing based on annual message volume, selected features, and custom integrations, with unlimited users and admin; its tailored proposal may suit teams wanting those terms. GReminders offers a Basic plan with 100 email reminders monthly, one connected calendar, and one event type, while Standard is $10 a month and includes one user. MedSiteAI is a paid alternative whose Growth plan costs $399 a month at a monthly practice rate and includes a managed website, online booking and kiosk check-in, AI chatbot, review management, local SEO, and managed content.

Verdict

Choose Rivvi if your healthcare team wants file-based analysis, connected sources, and approved operational work alongside patient outreach, and can work around its lack of EHR write access. Its breadth and stated governance controls are the main reasons to consider it; the manual EHR handoff, paid-seat minimums, and usage-based conversation credits are the reasons to look elsewhere.