NICE CXone
6.2#8 in contact center analytics softwareFrom $110 a monthWeb
VisitNICE CXone vs Twilio Flex
Twilio Flex
6.8#2 in contact center payments softwareFrom $150 a monthWebAPISelf-hosted
VisitWhat both publish
| Fact | NICE CXone | Twilio Flex |
|---|---|---|
| Founded | 1996 | 2008 |
| Free plan | No | No |
| Headquarters | Ra'anana, Israel and Hoboken, New Jersey, USA | San Francisco, CA |
NICE CXone plans
- Omnichannel Suite$110 a month
- Essential Suite$135 a month
- Core Suite$169 a month
- Complete Suite$209 a month
- Ultimate Suite$249 a month
- Ultimate Suite usage$0.25 a month
Twilio Flex plans
- User + usage$35 a month
- Named user pricing$150 a month
- Active user hour pricing$1 a month
- Free trialFree
Pick NICE CXone if…
NICE CXone may suit organizations seeking web-based tools for omnichannel customer conversations, monitoring, analytics, and compensation management. Its multiple listed suites provide different combinations of voice, digital channels, routing, recording, and compliance.
Pick Twilio Flex if…
It suits organizations needing voice and digital channels in one contact-center workspace. Teams extending existing infrastructure or integrating Salesforce may find its routing and context features relevant.
Charts they share
Contact Center Payments SoftwareCall Center SoftwareCustomer Service - Enterprise SoftwareContact Center as a Service - Enterprise SoftwareOmnichannel Contact Center SoftwareCall & Contact Center SoftwareCall Center CRM SoftwareContact Center SoftwareContact Center as a Service - Midmarket SoftwareCloud Communication Platform