Jira
9.2#1 in project management toolsFree planFree planAndroidiOSWebAPI
VisitJira vs OTRS
What both publish
| Fact | Jira | OTRS |
|---|---|---|
| Founded | 2002 | 2003 |
| Headquarters | Sydney, Australia and San Francisco, California | Oberursel, Germany |
Jira plans
- FreeFree
- Data Center—
- EnterprisePriced on request
- Premium—
- Standard—
OTRS plans
- OTRS service packagesPriced on request
Pick Jira if…
Software, product, marketing, operations, and other project teams; Organizations that need configurable workflows and many integrations; Small groups that remain within the Free tier's 10-user ceiling
Pick OTRS if…
It suits customer service, IT service management, and corporate security teams that need ticket queues, a customer portal, and automation. Linux deployment is required for installation.