Chatwoot
9.4#1 in help desk softwareFrom $19 a monthFree planAndroidiOSWebAPI
VisitChatwoot vs Intercom
What both publish
| Fact | Chatwoot | Intercom |
|---|---|---|
| Chat channels | omnichannel | omnichannel |
| Founded | 2016 | 2011 |
| Free plan | Yes | No |
| Listed integrations | 15 | 450 |
| Live agent chat | Yes | Yes |
| Paid from | 19 | 29 |
| Team collaboration | The shared inbox supports private notes, team assignments, labels and tags, canned responses, mentions, typing indicators, and activity logs. | Advanced includes multiple team inboxes and round-robin assignment. |
| Visitor tracking | Yes | Yes |
| Website chatbot | Yes | Yes |
Chatwoot plans
- HackerFree
- Startups$19 a month
- Business$39 a month
- Enterprise$99 a month
- Captain AI additional credits$20 a month
- Community EditionFree
Intercom plans
- Essential$19 a month
- Advanced$85 a month
- Expert$132 a month
- Fin AI Agent$0.99, paid once
- Fin AI Agent with existing helpdesk$0.99, paid once
- Fin Voice$1.99, paid once
Pick Chatwoot if…
Chatwoot suits support, sales, or engagement teams that want to manage multiple conversation channels together. It also fits teams that need self-hosting, API access, or a shared knowledge base.
Pick Intercom if…
Intercom suits businesses supporting customers through websites, apps, or product experiences, especially teams that want AI answers alongside agent chat. Advanced and Expert include free Lite seats, while Expert lists SSO, identity management, and HIPAA support.