Amazon Connect
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VisitAmazon Connect vs UJET
What both publish
| Fact | Amazon Connect | UJET |
|---|---|---|
| Channels | The service supports voice, chat, email, SMS, web, WhatsApp, and Apple Messages, with customer context carried across channels. | The Enterprise plan includes chat, email, SMS, and social channels, while the Digital plan includes in-app voice. |
| Founded | 2017 | 2015 |
| Free plan | No | No |
| Headquarters | Seattle, Washington | San Francisco, California, United States |
| Integrations | AWS documents Customer Profiles integrations with Salesforce, ServiceNow, Marketo, and Zendesk through Amazon AppFlow. | UJET lists integrations including Google, HubSpot, Kustomer, Salesforce, Microsoft Dynamics, Oracle, Zendesk, Freshdesk, Zoho, ServiceNow, and SAP. |
| Outbound dialer | Yes | Yes |
| Product | Amazon Connect Customer is an agentic AI solution for customer experience that handles proactive outreach, self-service resolution, and agent assistance across channels. | UJET describes itself as a cloud contact center platform that unifies voice, chat, and mobile into contextual customer journeys. |
| Security | AWS states that Connect Customer supports TLS 1.2 or later for clients accessing the service. | UJET says its platform is independently audited and certified annually, and that communications data is encrypted, transferred to customer-controlled storage, and deleted from its platform after the support session. |
Amazon Connect plans
- Amazon Connect Customer — chatPriced on request
- Amazon Connect Customer — SMS and 3P messagingPriced on request
- Amazon Connect Customer — voicePriced on request
- Amazon Connect Customer — emailPriced on request
- Chat$0.01, paid once
- SMS and 3P messaging$0.01, paid once
UJET plans
- Basic$65 a month
- Pro$99 a month
- Enterprise$120 a month
- Digital$69 a month
Pick Amazon Connect if…
Amazon Connect Customer is aimed at enterprises delivering customer experiences across multiple touchpoints. Its channel coverage and agent features also suit teams coordinating automated and human assistance.
Pick UJET if…
You want what its maker publishes above — check its page for the details.