ViiBE
ViiBE provides remote visual support for field operations, connecting customers and field workers with remote experts through calls and reports.
What ViiBE is
ViiBE provides remote visual support for field operations, connecting customers and field workers with remote experts through calls and reports. Customers can join from an SMS or email link without downloading an app. Calls support live video, photos, document sharing, screen sharing, annotations, and projection of an expert’s mouse onto the caller’s interface. Teams can tag experts by expertise and route requests to a group, where the first expert to accept connects with the caller. Call and report information can be stored in issue-specific tickets or work orders, with tagging and search for archived details. The maker says AI captures key moments in work-order videos to help identify resolution steps. ViiBE is available on Android, iOS, web, and API, and can be accessed from a smartphone, tablet, or computer. Listed integrations include Zendesk, Praxedo, SAP, Salesforce, Infor, Outlook Email, IBM Maximo, and Microsoft Dynamics. Its Web SDK and API support custom integrations. The maker describes TLS-encrypted data transfer, role-based access, and 99.9% guaranteed uptime. Pricing is on request; visitors are directed to request a demo or speak with an expert.
Good
- Customers can join calls without installing an app.
- Calls support video, documents, annotations, and screen sharing.
- Expert requests can be routed by expertise.
- Call records can be tagged and searched in work orders.
Watch out
- Pricing is available on request, not as public plan prices.
- No trial terms are stated on the listed pages.
Who it suits
ViiBE is aimed at field service, customer assistance, and technical support teams. The maker describes use in energy, HVAC, telecommunications, and heavy equipment.
Verdict
ViiBE brings remote calls and work-order records into a visual support workflow. Teams considering it need to request pricing or a demo rather than choose from published plan prices.
The facts
Each one read from ViiBE's own pages, with the date it was checked.
What it does
- AI archive
- The maker says AI captures key moments of work orders on video so users can identify resolution steps.checked 8 Oct 2001
- Availability
- The maker states that 99.9% uptime is guaranteed for all clients.checked 8 Oct 2001
- Call collaboration
- Calls support live video, pictures, document sharing, screen sharing, annotations, and projection of the expert’s mouse onto the caller’s interface.checked 8 Oct 2001
- Call features
- Calls support live video, photos, document sharing, annotations, mouse projection, and screen sharing.checked 8 Oct 2001
- Custom integration
- The Web SDK supports custom integrations with EAM, FSM, CRM, ticketing systems, and websites, and provides API access.checked 8 Oct 2001
- Expert routing
- Teams can tag experts by expertise and route requests to a group, connecting the caller to the first expert who accepts.checked 8 Oct 2001
- Integrations
- The maker lists Zendesk, Praxedo, SAP, Salesforce, Infor, Outlook Email, IBM Maximo, and Microsoft Dynamics as integrations.checked 8 Oct 2001
- Intended users
- ViiBE describes use by field service teams, customer assistance teams, and technical support experts, including in energy, HVAC, telecommunications, and heavy equipment industries.checked 8 Oct 2001
- Knowledge archive
- ViiBE stores calls and reports in issue-specific tickets or work orders and supports real-time tagging and AI summaries of key video moments.checked 8 Oct 2001
- No-download access
- A customer can join a ViiBE call by clicking a link sent by SMS or email, without downloading an app.checked 8 Oct 2001
- Pricing and access
- The pages opened direct visitors to request a demo or speak with an expert; no public plan prices or trial terms were stated on those pages.checked 8 Oct 2001
- Product
- ViiBE provides remote visual support for field operations, connecting customers, field workers, and remote experts through video calls and reports.checked 8 Oct 2001
- Sales and support
- The maker invites prospective customers to contact its team or request a full product demo; it does not publish a self-serve price on the pages reviewed.checked 8 Oct 2001
- Security
- The maker says data transfer is encrypted in TLS and describes role-based access for managing teams and data visibility.checked 8 Oct 2001
- Who it is for
- The site describes the product for industrial technical support, after-sales service, and operational and field teams.checked 8 Oct 2001
- Work order knowledge
- ViiBE stores call and report data in problem-specific tickets and work orders, where users can tag and search archived information.checked 8 Oct 2001
The company
- Company
- ViiBE says it was acquired by Praxedo in April 2023; the site publisher is Praxedo, registered in Paris, France.checked 8 Oct 2001
- Company and acquisition
- ViiBE’s about page says Praxedo acquired ViiBE in April 2023 and that ViiBE remains available as a standalone product within Praxedo’s product suite.checked 8 Oct 2001
- Headquarters
- Paris, Francechecked 28 Sep 2001
- Publisher and headquarters
- The legal notice identifies Praxedo as the site publisher and gives its registered office as 28 Rue de Mogador, 75009 Paris, France.checked 8 Oct 2001
Where it runs
- Supported devices
- ViiBE says it can be accessed through a smartphone, tablet, or computer.checked 8 Oct 2001
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