Cobrowse.io
7.6#3 in video customer support softwareFrom $3 a monthAndroidiOSWebAPI
VisitCobrowse.io vs ViiBE
What both publish
| Fact | Cobrowse.io | ViiBE |
|---|---|---|
| Custom integration | Custom agent integrations are designed to be white-label and fit existing call handling, routing, queuing and reporting workflows. | The Web SDK supports custom integrations with EAM, FSM, CRM, ticketing systems, and websites, and provides API access. |
| Headquarters | The Apple listing gives Cobrowse.io LLC an address at 10 Allen Road, Wellesley, Massachusetts, United States. | Paris, France |
| Integrations | Named integrations include Salesforce, Genesys, Zendesk, Talkdesk, Intercom and Freshworks. | The maker lists Zendesk, Praxedo, SAP, Salesforce, Infor, Outlook Email, IBM Maximo, and Microsoft Dynamics as integrations. |
| Product | Cobrowse lets human and AI agents collaboratively browse and navigate customers’ digital channels in real time. | ViiBE provides remote visual support for field operations, connecting customers, field workers, and remote experts through video calls and reports. |
| Security | The maker says it maintains an ISO 27001 security program and is SOC 2 Type 2 compliant, with an annual third-party audit. | The maker says data transfer is encrypted in TLS and describes role-based access for managing teams and data visibility. |
Cobrowse.io plans
- Web co-browse$18 a month
- Named agents — web and mobile apps$36 a year
- Web and mobile co-browse$36 a month
- Named agents — web$216 a year
- CustomPriced on request
ViiBE plans
No prices published.
Pick Cobrowse.io if…
Cobrowse.io suits customer-focused businesses that want agents to collaborate with customers in web or mobile applications. It also offers private cloud or on-premise deployment for customers that need those options.
Pick ViiBE if…
ViiBE is aimed at field service, customer assistance, and technical support teams. The maker describes use in energy, HVAC, telecommunications, and heavy equipment.