Blitzz Visual Remote Assistance
7.8#1 in remote video support softwareFrom $19 a monthAndroidiOSWebAPI
VisitBlitzz Visual Remote Assistance vs ViiBE
What both publish
| Fact | Blitzz Visual Remote Assistance | ViiBE |
|---|---|---|
| Integrations | Named integrations include Salesforce, ServiceNow, Zendesk, Genesys Cloud CX, Microsoft Dynamics 365, NICE CXone and HubSpot, with Zapier and REST API options. | The maker lists Zendesk, Praxedo, SAP, Salesforce, Infor, Outlook Email, IBM Maximo, and Microsoft Dynamics as integrations. |
| Intended users | Blitzz describes its users as contact center and field service teams, inspectors, auditors, and organizations conducting remote inspections. | ViiBE describes use by field service teams, customer assistance teams, and technical support experts, including in energy, HVAC, telecommunications, and heavy equipment industries. |
| Security | Blitzz states that web traffic uses TLS, video and audio use NIST-approved AES 128-bit encryption, and stored data uses 256-bit AES-encrypted keys. | The maker says data transfer is encrypted in TLS and describes role-based access for managing teams and data visibility. |
Blitzz Visual Remote Assistance plans
- ScreenShare for Browser$19 a month
- ScreenShare Everywhere$25 a month
- BlitzzCam annual$39.99 a month
- BlitzzCam monthly$49.99 a month
- Concierge Professional$175 a month
- Inspect Professional$334 a month
ViiBE plans
No prices published.
Pick Blitzz Visual Remote Assistance if…
Blitzz suits contact center and field service teams, inspectors, auditors, and organizations conducting remote inspections. It is relevant for teams that need guests to join visual support sessions without an app download.
Pick ViiBE if…
ViiBE is aimed at field service, customer assistance, and technical support teams. The maker describes use in energy, HVAC, telecommunications, and heavy equipment.