Verloop.io
Verloop.io is an enterprise AI suite for automating customer conversations across voice calls and chat.
What Verloop.io is
Verloop.io is an enterprise AI suite for automating customer conversations across voice calls and chat. Its voice agents handle inbound and outbound calls for sales, support, and service, while chat automation supports customer interactions across listed channels such as WhatsApp, websites, mobile or in-app, Facebook, and Instagram. The platform supports voice and chat automation in 80+ languages. Teams can create interactive conversation flows with a drag-and-drop or prompt-based generative AI builder, answer from a knowledge base, and hand conversations to human agents. Agent tools can suggest responses in real time, summarize conversations, and adjust tone. Sparks audits customer interactions and provides coaching insights, while dashboards cover CSAT, conversation status, KPIs, agent activity, and bot performance. Integrations span CRM, ticketing, payment, marketing, and messaging; custom REST APIs and webhooks are supported. Security features described include role-based access, multi-factor authentication, GDPR compliance, PII protections, and regional data residency. Verloop.io is a paid product with pricing on request; product pages invite visitors to schedule a demo or request a free proof of concept. It is available on Android, iOS, web, and API integrations.
Good
- Automates inbound and outbound voice calls and chat.
- Supports voice and chat in 80+ languages.
- Includes knowledge-base answers and human handoff.
- Offers agent assistance and interaction quality auditing.
- Supports custom REST APIs and webhooks.
Watch out
- Pricing is available on request.
- Product pages direct visitors to schedule a demo or request a proof of concept.
- The platform is described as an enterprise suite.
Who it suits
Verloop.io is intended for enterprises automating customer conversations across voice and chat. The maker lists industries including e-commerce, banking, travel, logistics, education, and telecom.
Verdict
Verloop.io brings voice and chat automation together with agent assistance, analytics, and quality auditing. Its enterprise positioning and on-request pricing mean prospective customers need to discuss access with the company.
The facts
Each one read from Verloop.io's own pages, with the date it was checked.
What it does
- Agent assistance
- Co-pilot for Agents can monitor conversations and suggest responses in real time; its suite includes AnswerFlow, AI Summary, and AI Tone Adjustment.checked 11 Oct 2026
- Agent tools
- The platform lists a generative AI co-pilot for agents and AI agent assist tools.checked 11 Oct 2026
- AI agent features
- The platform offers chat and voice automation for customer support.checked 11 Oct 2026
- AI bot generation
- Yeschecked 20 Sep 2026
- Analytics
- The platform offers dashboards for CSAT, conversation status, KPIs, agent activity, and bot performance.checked 11 Oct 2026
- Audience
- The maker describes Verloop.io as an enterprise suite and lists e-commerce, banking, travel, real estate, logistics, insurance, food tech, education, and telecom industries.checked 11 Oct 2026
- Bot builder
- The AI agent page describes a drag-and-drop or prompt-based generative AI bot builder for creating interactive conversation flows.checked 11 Oct 2026
- Certifications
- The homepage displays badges labeled ISO 9000, ISO 27001, GDPR, and ISO 42001.checked 11 Oct 2026
- Channels
- The maker lists WhatsApp, voice, website, mobile or in-app, Facebook, and Instagram among its customer engagement channels.checked 11 Oct 2026
- Commercial access
- Current product pages invite visitors to schedule a demo or request a free proof of concept; they do not state current prices or plan limits.checked 11 Oct 2026
- Custom integrations
- The integrations page says custom REST APIs and webhooks are supported.checked 11 Oct 2026
- Deployment channels
- multichannelchecked 20 Sep 2026
- Human handoff
- Yeschecked 20 Sep 2026
- Integrations
- The integrations page lists CRM, ticketing, payment, marketing, and messaging integrations, and says custom REST APIs and webhooks are supported.checked 11 Oct 2026
- Knowledge-base answers
- Yeschecked 20 Sep 2026
- Languages
- The homepage says its voice agents and omnichannel chats support more than 80 languages.checked 11 Oct 2026
- Privacy and residency
- The security page describes GDPR compliance, protection of personally identifiable information and regional data residency.checked 11 Oct 2026
- Product
- Verloop.io describes itself as an enterprise AI suite for automating inbound and outbound voice calls and omnichannel chats.checked 11 Oct 2026
- Quality assurance
- Sparks is described as an AI quality auditing product that can audit 100% of customer interactions and provide coaching insights.checked 11 Oct 2026
- Security
- The security page describes role-based access control, multi-factor authentication, GDPR compliance, PII protections, and regional data residency.checked 11 Oct 2026
- Security access
- The security page describes role-based access control and multi-factor authentication.checked 11 Oct 2026
- Support
- The site links to a Help Centre and developer documentation.checked 11 Oct 2026
The company
- Founded
- The company timeline says Verloop.io was founded in 2017 and onboarded its first client that year.checked 11 Oct 2026
- Headquarters
- Bengaluru, Karnataka, Indiachecked 28 Sep 2026
Alternatives to Verloop.io
- 1
Voiceflow
Free planAndroidiOSWebAPI9.0From $972 a year - 2
Chatbase
Free planAndroidiOSWebAPI8.9From $40 a month - 3
AiSensy
Free planAndroidiOSWebAPI8.8Free plan - 4
Microsoft Copilot
Free planAndroidiOSWebWindows8.7From $99.99 a year - 5
Rasa
Free planOpen sourceWebAPILinuxmacOS8.6Free plan - 6
Yellow.ai
Free planAndroidiOSWebAPI8.6Free plan