UXArmy

UXArmy is a user research platform for teams studying products across websites, apps and prototypes. It suits product managers, designers and researchers who want several study methods and analysis tools together. Its breadth is a strength, but teams that need recordings or recruited participants will outgrow the free plan.

Overview

UXArmy brings moderated and unmoderated research into one platform, covering usability tests, interviews, card sorting, tree testing, surveys and focus groups. That range lets teams choose methods for different questions without splitting studies across separate tools. Analysis features extend from transcription and sentiment analysis to heatmaps, navigation and path analysis, with downloadable reports for sharing findings. The trade-off is that access to recording and the participant panel is constrained by plan.

Key features

Research methods and test targets

Studies can evaluate websites, mobile apps, Figma prototypes and AI-generated prototypes. UXArmy’s Figma integration supports prototype testing and interaction tracking, which is useful for evaluating a design before it becomes a live product. The mix of interviews, surveys and sorting methods also serves research beyond usability checks.

Analysis, sharing and security

AI summaries, sentiment analysis and automatic transcription can help teams review qualitative feedback, while heatmaps and navigation and path analysis offer ways to examine user behavior. Studies or surveys can connect with Slack and Google Sheets, and data can be exported as Excel or CSV files. UXArmy states that it is SOC 2 Type 2, ISO 27001, GDPR and HIPAA compliant; it says confidential data is hosted on AWS and data in transit uses 256-bit SSL/TLS 1.2 encryption.

Email and chat support are offered across the service. The Organization plan adds personalized onboarding and priority support. UXArmy’s MCP server is in closed beta and is intended to connect research with compatible assistants such as Claude, ChatGPT and Cursor.

Pricing

UXArmy uses a freemium model. The Free plan costs nothing and includes 1 full seat and 15 monthly credits. It supports Figma tests, surveys, card sorting and tree testing, but excludes recordings and the participant panel. That makes it suitable for small, unrecorded studies, not teams whose work depends on reviewing sessions or recruiting through UXArmy.

Starter (monthly billing) costs $29 a month for 1 full seat and 29 monthly credits, with extra responses charged pay-as-you-go and the participant panel available as an add-on. Starter (annual billing) is priced at $2,514 a month and carries the same seat, credit and add-on terms. Both Starter options are aimed at a solo researcher who needs more monthly credits than Free, but panel recruitment is not included.

Pro (monthly billing) costs $99 a month and includes 3 full seats, 99 monthly credits and 3 collaborator seats, plus team roles and collaborative test creation and analysis. Pro (annual billing) is priced at $8,217 a month with the same included seats, credits and collaboration features. Pro is the more suitable tier for a small team working together on studies; its higher credit allotment and team features come at a steep price increase over Starter.

Organization has custom pricing and a custom contract, with custom seats and credits, an AI Moderator, participant management, SSO and priority support. It is for organizations needing tailored capacity or administration rather than a fixed tier. The stated recording limits are 50 minutes for unmoderated sessions and 3 hours for moderated sessions.

Platforms

UXArmy is available on Android, iOS and the web. It supports mobile-app research as well as browser-based studies and prototype testing.

Who it's for

UXArmy is a strong fit for product managers, designers and researchers who need several research methods, prototype support and built-in analysis in one service. Researchers can draw on its advanced analysis features, while product and design teams can launch studies with minimal setup. It is less compelling for anyone who needs recordings or panel recruitment but cannot justify a paid tier or add-on.

Pros and cons

• Pros: A wide set of moderated and unmoderated methods covers usability, interviews, sorting, surveys and focus groups.
• Pros: Analysis tools, exports and Slack or Google Sheets connections help move from collected feedback to review and sharing.
• Pros: The free plan allows several study types, including Figma tests, surveys, card sorting and tree testing.
• Cons: Free users cannot record sessions or use the participant panel, limiting end-to-end research for teams relying on either.
• Cons: Starter has one full seat, and panel access is only an add-on; collaboration features appear on Pro.
• Cons: The annual-billing prices are presented as monthly amounts, making the listed Starter and Pro figures unusually high relative to their monthly-billing counterparts.

Alternatives

For a solo researcher who wants to bring their own tester and use demographic filters and screener questions on a free tier, Userfeel is an alternative; its free plan includes 3 credits per month and 1 admin. Teams focused on feedback-ticket analysis, imports from Intercom or Zendesk, and scheduled reporting can consider InsightLab, whose free plan includes 100 tickets per month and basic charts and reports. Maze is another freemium alternative for Android, iOS, web and API, though its free plan has limited features after a trial.

For teams seeking interview-based research, Hurley offers a free tier with 20 total credits and video, voice and chat interviews, while Whyser includes 10 interviews, recordings and AI analysis on its free plan. HeyMarvin is another freemium option. For teams centered on qualitative data analysis, Dovetail offers a free tier with one channel, one project, basic chat and AI summaries. Researchers looking for a low-cost, credit-based free tier can also compare Qualitati, which includes 30 monthly credits free.

Browse more options in AI User Research Tools, Usability Testing Software and UX Research Software.

Verdict

Choose UXArmy if your team needs multiple research methods, prototype testing and analysis tools in one platform. Its free tier is a practical starting point for unrecorded studies, but teams that need recordings, panel recruitment or more collaborative seats should weigh the paid costs against their research needs.