uContact

What uContact is

uContact is a cloud contact center solution available through web, iOS, and Android. It supports inbound calling, outbound dialing, interactive voice response, and omnichannel digital channels. The Voice plan costs $59.99 a month and includes voice campaigns, automatic call distribution, auto dialers, IVR, agent and supervisor roles, analytics, and reporting. Omni costs $84.99 a month and adds an omnichannel unified inbox and workforce management. Pricing for both plans is based on a 36-month term agreement. Other listed capabilities include multiple business numbers, custom call routing, an auto attendant, voicemail transcription, inbound faxing, and desktop and mobile apps. The service lists HIPAA compliance support and has no free plan. uContact is headquartered in Newark, New Jersey, USA. Readers choosing between its plans can weigh voice-focused tools against Omni’s additional unified inbox and workforce management features.