Amazon Connect
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VisitAmazon Connect vs uContact
What both publish
| Fact | Amazon Connect | uContact |
|---|---|---|
| Digital channel scope | omnichannel | omnichannel |
| Free plan | No | No |
| Headquarters | Seattle, Washington | Newark, New Jersey, USA |
| Inbound calling | Yes | Yes |
| IVR builder | Yes | Yes |
| Outbound dialer | Yes | Yes |
| Workforce management | Yes | Yes |
Amazon Connect plans
- Amazon Connect Customer — chatPriced on request
- Amazon Connect Customer — SMS and 3P messagingPriced on request
- Amazon Connect Customer — voicePriced on request
- Amazon Connect Customer — emailPriced on request
- Chat$0.01, paid once
- SMS and 3P messaging$0.01, paid once
uContact plans
- Voice$59.99 a month
- Omni$84.99 a month
Pick Amazon Connect if…
Amazon Connect Customer is aimed at enterprises delivering customer experiences across multiple touchpoints. Its channel coverage and agent features also suit teams coordinating automated and human assistance.
Pick uContact if…
It suits contact center teams needing inbound and outbound voice tools, with an Omni option for teams that also need a unified inbox and workforce management. It is available on web and mobile platforms.