TrueDEM
TrueDEM is panagenda’s digital experience monitoring product for IT teams that need visibility into employees’ Microsoft 365 experience, from devices through…
What TrueDEM is
TrueDEM is panagenda’s digital experience monitoring product for IT teams that need visibility into employees’ Microsoft 365 experience, from devices through networks to Microsoft’s cloud. It monitors Teams, Outlook, SharePoint, OneDrive, Copilot, and other Microsoft 365 services. TrueDEM M365 provides user-experience monitoring, outage insights, exportable reports, configurable alerts, and up to 30 days of default data retention. TrueDEM Advanced adds real-time Teams call and meeting monitoring with per-participant call-quality analytics. Site Monitor uses virtual testing users for continuous synthetic checks of workload availability and performance. A lightweight endpoint agent combines endpoint telemetry with Microsoft cloud metrics, including Call Quality Dashboard data. The Manager can deploy through Intune, SCCM, GPO, or another software deployment tool. The agent supports Windows 10+, macOS, Citrix, Azure Virtual Desktop, and other VDI environments, running in user context without admin rights. Pricing is by monitored user or site, on request.
Good
- Monitors major Microsoft 365 services
- Per-participant Teams call-quality analytics
- Synthetic 24/7 workload checks
- Supports Windows, macOS, and VDI
- Data encrypted in transit and at rest
Watch out
- Pricing requires contacting the maker
- Default data retention is up to 30 days
- Client requirements include Windows 10 version 1709 or later
- TrueDEM Advanced requires a 250-user minimum for mixed-tier Enterprise
Who it suits
TrueDEM suits IT teams responsible for Microsoft 365, Teams, endpoint, network, and virtual-desktop experience monitoring. It is also relevant to organizations needing synthetic site checks, configurable alerts, or exportable reporting.
Verdict
TrueDEM focuses on Microsoft 365 experience visibility across endpoints, networks, and cloud services. Its tiered monitoring, deployment options, and retention details make it suitable for structured IT operations evaluating user-based licensing.
Plans and prices
From TrueDEM's own pricing page, checked 7 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| TrueDEM Advanced | Priced on request | Per monitored user · Minimum 250 users for mixed-tier Enterprise · Extended data retention up to 6 months |
| TrueDEM M365 | Priced on request | Per monitored user · Volume discounts via Enterprise License · Default data retention up to 30 days |
| TrueDEM Site Monitor | Priced on request | Per location / site · Lightweight agent, select-device deployment |
The facts
Each one read from TrueDEM's own pages, with the date it was checked.
The company
- Company
- panagenda says it was founded in Vienna in 2007 and launched TrueDEM in 2020.checked 7 Oct 2026
- Founded
- 2007checked 28 Sep 2026
- Headquarters
- Vienna, Austriachecked 28 Sep 2026
- Teams analytics
- TrueDEM Advanced includes real-time Teams calls and meetings monitoring and per-participant call quality analytics.checked 7 Oct 2026
What it does
- Deployment
- The SaaS platform uses a lightweight endpoint agent; its Manager can be deployed through Intune, SCCM, GPO, or another software deployment tool.checked 7 Oct 2026
- Integrations
- TrueDEM combines endpoint telemetry with Microsoft cloud-side metrics, including Call Quality Dashboard data.checked 7 Oct 2026
- M365 content access
- The maker says the agent does not read or consume content such as Teams chats, OneDrive files, or emails.checked 7 Oct 2026
- M365 monitoring
- TrueDEM M365 provides user experience monitoring, outage insights, exportable reporting, configurable alerts, and up to 30 days of default data retention.checked 7 Oct 2026
- Monitoring scope
- It monitors Microsoft 365 services including Teams, Outlook, SharePoint, OneDrive, Copilot, and other M365 services.checked 7 Oct 2026
- Pricing and licensing
- Pricing is based on the number of monitored users, and the maker asks customers to contact it for pricing; Site Monitor is priced per location or site.checked 7 Oct 2026
- Purpose
- TrueDEM is a digital experience monitoring product that gives IT teams real-time visibility into employees’ Microsoft 365 and Teams experience from their devices through the network to Microsoft’s cloud.checked 7 Oct 2026
- Security
- The maker’s DORA document says data is encrypted in transit and at rest, can be separated into core and privileged data, and can be hosted in the EU or US Azure region selected by the customer.checked 7 Oct 2026
- Site monitoring
- TrueDEM Site Monitor uses virtual testing users for 24/7 synthetic checks of Microsoft 365 workload availability and performance.checked 7 Oct 2026
- Support
- The TrueDEM M365 plan lists Premium Support, and panagenda says its consultants work directly with development to resolve service requests.checked 7 Oct 2026
- Supported environments
- The product page says the agent supports Windows 10+, macOS, and VDI environments including Citrix and Azure Virtual Desktop.checked 7 Oct 2026
- User permissions
- The endpoint agent runs in user context without admin rights, while the product’s client requirements list Windows 10 version 1709 and later and macOS 13 or later on ARM64.checked 7 Oct 2026
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