ControlUp ONE

Overview

ControlUp ONE is a cloud platform for monitoring and managing desktops and applications, with automation across endpoint, virtual desktop, and compliance operations. It is best suited to IT teams overseeing complex digital workspaces; its breadth is compelling, but custom pricing and a restricted trial make evaluation a necessary first step.

Application and network monitoring sit alongside endpoint visibility and automated remediation, so teams can address more than device health alone. ControlUp reports more than 2,000 global customers, over 6 million seats under management, and 400 teammates worldwide. See our Digital Experience Monitoring Software list for more options.

Key features

Endpoint and VDI management

ControlUp for Desktops monitors physical endpoints and Cloud PCs, with automation to detect and resolve issues. ControlUp for VDI covers environments including Citrix, Omnissa, Azure Virtual Desktop, and Parallels. That range makes ONE a strong candidate for teams managing both conventional endpoints and virtual desktops, rather than a focused tool for one environment.

Automation and compliance

Remediation actions, scripts, automated optimization, and a low-code workflow builder give IT teams several ways to turn monitoring into action. ControlUp for Compliance scans for vulnerabilities, non-compliant devices, and weak configurations, and can automate fixes. This brings routine remediation and configuration hygiene into the same platform, though the trial's limited feature access and usage quotas may constrain a full assessment.

Integrations and security

Documented integrations include Microsoft services, Citrix, Omnissa Horizon, and ServiceNow. ControlUp’s Trust Center lists ISO/IEC 27001, 27017, 27018, and 27701 certifications, as well as SOC 2 Type 2 and SOC 3 materials. These are relevant credentials for organizations assessing a platform that touches endpoint and compliance operations.

Pricing

ControlUp ONE is a paid, unified platform license with custom pricing; contact sales for a quote. There is no free plan, so teams seeking an ongoing no-cost tier will need another option. The 21-day trial offers a way to evaluate the product, but access to features is limited and usage quotas and other restrictions apply. If the trial ends without a license, its data is permanently deleted within 30 days after access ends, so plan any evaluation and data retention accordingly.

Platforms

ControlUp ONE is deployed in the cloud. Listed platforms include Android, iOS, Linux, macOS, self-hosted, web, Windows, and API. Supported operating systems include Windows 10 version 1607 or later (x64), Windows 11, Windows Server 2016 or later, macOS Monterey through Sequoia, Linux and thin clients, and ChromeOS.

Who it's for

ONE fits IT teams responsible for digital workspaces that need endpoint monitoring, VDI management, compliance checks, and automated operations in one platform. Its mix of broad environment coverage and remediation is most useful where teams need to act on issues, not just observe them. Organizations with a narrower monitoring need or a hard requirement for transparent pricing should compare alternatives before committing.

Pros and cons

• Pros: Combines endpoint, VDI, application, and network monitoring with automated remediation, reducing the need to separate visibility from response.
• Pros: Compliance scans and automated fixes add vulnerability and configuration oversight to workspace management.
• Pros: Support center, Knowledge Center, Academy, and community resources give teams several paths to guidance.
• Cons: Custom pricing makes budget comparison difficult before engaging sales.
• Cons: No free plan, and the 21-day trial's restrictions may limit a thorough evaluation; unlicensed trial data is deleted within 30 days after access ends.

Alternatives

• Riverbed Aternity is another paid enterprise digital experience management option, with pricing not stated publicly and support for a broad range of platforms.
• Lakeside SysTrack is a paid alternative for teams comparing digital experience tools across Android, iOS, Linux, macOS, web, and Windows.
• HP Workforce Experience Platform is worth considering if its Pro plan's employee engagement, AI remediation, smart device refresh, limited natural-language search, and included HP Remote Connect better match your priorities.
• TeamViewer DEX offers a paid Standard plan with Intelligent Insights, an endpoint troubleshooting quick-start pack, single-use-case endpoint automation, and an M365 monitoring dashboard with crowd data.
• ManageEngine DEX Manager Plus may suit teams comparing a freemium-model product; its Professional Edition includes a published 50-computer, one-technician option at $49 a month, billed monthly.
• FlexxClient is another paid option with pricing available upon request.
• TeamViewer RMM may fit teams focused on monitoring and asset management, with device-based licensing starting from five endpoint devices.
• UXM is another alternative, with a 90-day free trial.

Verdict

Choose ControlUp ONE if your IT team needs a unified way to monitor endpoints and VDI, check compliance, and automate remediation across digital workspaces. Its breadth is the central reason to shortlist it; custom pricing, no free tier, and a restricted trial are the reasons to look elsewhere if you need a low-commitment or readily comparable option.