TeamViewer DEX
TeamViewer DEX is a proactive IT platform for monitoring digital employee experience and resolving IT problems before they affect users.
What TeamViewer DEX is
TeamViewer DEX is a proactive IT platform for monitoring digital employee experience and resolving IT problems before they affect users. It monitors endpoints, applications, and networks, and offers troubleshooting to help teams address endpoint issues and security incidents. Endpoint Automation applies policies and rules to check or enforce device states, with reports and real-time visibility. Experience Analytics presents endpoint performance, responsiveness, and stability metrics alongside device history and diagnostic insights. Intelligent Insights uses predictive, causal, and generative AI to analyze trends and identify root causes. An Exoprise-powered feature monitors Microsoft 365 performance and outages, with alerts, network path analysis, usage and license insights, and security event correlation. Integrations include Microsoft Intune, ServiceNow, Salesforce, Splunk, and BigPanda. TeamViewer says DEX AI data is encrypted in transit and at rest and is not used to train its AI models. The product is paid, with pricing available on request, and supports Linux, macOS, web, and Windows. Deployment is hybrid.
Good
- Monitors endpoints, applications, and networks.
- Automates device-state checks and enforcement.
- Tracks endpoint performance and stability.
- Includes Microsoft 365 performance monitoring.
- Supports Linux, macOS, web, and Windows.
Watch out
- No free plan is listed.
- Pricing is available only on request.
Who it suits
It suits IT teams seeking proactive visibility into workforce endpoints and automated remediation. Organizations that need Microsoft 365 monitoring, endpoint analytics, and integrations with listed service and security tools may find its capabilities relevant.
Verdict
TeamViewer DEX brings endpoint monitoring, troubleshooting, automation, and analytics into a proactive IT platform. Consider it if those capabilities and its listed integrations match your environment; pricing requires contacting TeamViewer.
Plans and prices
From TeamViewer DEX's own pricing page, checked 2 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Enterprise | Priced on request | Includes Standard features · Business Impact · Instruction Scheduling · Hub automations library · Patch Insights · Local Apps AXM |
| Enterprise Plus | Priced on request | Includes Enterprise features · Network connectivity and unified communications · Software Reclaim · Force deploy patches · Local and Web Apps AXM |
| Standard | Priced on request | Intelligent Insights · Endpoint Troubleshooting Quick Start DEX Pack · Endpoint Automation Single Use-Case · M365 monitoring dashboard and crowd data |
The facts
Each one read from TeamViewer DEX's own pages, with the date it was checked.
What it does
- AI data protection
- TeamViewer says customer data processed by its DEX AI features is not used to train TeamViewer AI models and that AI data is encrypted in transit and at rest.checked 2 Oct 2026
- Automation
- Endpoint Automation uses policies and rules to verify or enforce device states and provides device state reports and real-time visibility.checked 2 Oct 2026
- Experience analytics
- Experience Analytics displays endpoint performance, responsiveness, and stability metrics, with device history and real-time diagnostic insights.checked 2 Oct 2026
- Integrations
- The product pages identify integrations for Microsoft Intune, ServiceNow, Salesforce, Splunk, and BigPanda.checked 2 Oct 2026
- Intelligence
- Intelligent Insights combines predictive, causal, and generative AI to analyze trends and identify root causes.checked 2 Oct 2026
- Microsoft 365 monitoring
- The Exoprise-powered monitoring provides visibility into Microsoft 365 performance and outages, with alerts, network path analysis, usage and license insights, and security event correlation.checked 2 Oct 2026
- Purpose
- TeamViewer DEX is a proactive IT platform for monitoring digital employee experience and solving IT problems before they affect users.checked 2 Oct 2026
- Salesforce integration
- The Salesforce Agentforce IT Service integration provides real-time endpoint visibility, automated remediation, ticket workflows, AI-generated summaries, and escalation to remote access within Salesforce.checked 2 Oct 2026
- Security and compliance
- TeamViewer says it is certified to ISO/IEC 27001 and audited for SOC 2 and SOC 3 compliance.checked 2 Oct 2026
- Support
- TeamViewer directs DEX customers to its support portal for DEX product support information.checked 2 Oct 2026
- Troubleshooting
- Endpoint Troubleshooting helps identify and resolve issues, including responding to security incidents and resolving problems across endpoints.checked 2 Oct 2026
- Who it is for
- TeamViewer describes DEX as helping IT teams keep workforces productive across endpoints through proactive monitoring and automated remediation.checked 2 Oct 2026
The company
- Founded
- 2005checked 28 Sep 2026
- Headquarters
- Göppingen, Germanychecked 28 Sep 2026
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