TheyDo
TheyDo is a web-based Experience Context Platform for organizing customer journeys alongside research, data, and operational signals.
What TheyDo is
TheyDo is a web-based Experience Context Platform for organizing customer journeys alongside research, data, and operational signals. Its journey management gives teams across products, services, and departments a shared structure for mapping journeys. TheyDo Agent can examine journeys, phases, steps, and opportunities to identify opportunities, create reports, and follow business impact. Teams can supply transcripts or workshop notes for journey building, insight extraction, and pain-point grouping; Agent answers cite the supporting journey step, insight, or research. The platform includes service blueprints, emotion mapping, and persona profiles. Users can embed material from more than 1,900 sources, including Miro, Figma, Google Drive, Notion, and Tableau. Direct integrations include Jira, Azure DevOps, Qualtrics, Snowflake, Databricks, Amazon S3, and Medallia on Management and Strategic plans. Security claims include ISO 27001:2022 certification, SOC 2 Type II, and GDPR compliance. A 30-day trial is available; paid pricing is on request.
Good
- Shared journey framework across teams and services
- Agent cites supporting journey evidence
- Embeds content from more than 1,900 sources
- Service blueprints, emotion maps, and personas
- ISO 27001:2022, SOC 2 Type II, GDPR claims
Watch out
- No free plan
- Trial limited to two users and five journeys
- AI use is capped during trial
- CSV exports capped at 50,000 rows
Who it suits
TheyDo suits enterprise CX teams and organizations involving CX, product, operations, and leadership in customer-context decisions. It is designed for teams that need shared journey frameworks and supporting research.
Verdict
TheyDo combines journey management with research context, operational signals, and traceable Agent assistance. Its web-only access, paid plans, and trial limits matter for evaluation, but the feature set fits enterprise customer-experience planning.
Plans and prices
From TheyDo's own pricing page, checked 4 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Trial | Free | 30 days · 2 users · 5 journeys · 1 journey framework · unlimited viewers · AI use capped |
| Management | Priced on request | Unlimited users · one workspace · includes 20 journeys · integrations · Customer Success access · SLA and live support · Annual, upfront |
| Strategic | Priced on request | Unlimited workspaces · SSO · data warehouse connection · custom taxonomy, templates and scoring · legal and security reviews · Annual, upfront |
The facts
Each one read from TheyDo's own pages, with the date it was checked.
What it does
- Agent inputs
- Teams can provide transcripts or workshop notes for the Agent to build journeys, extract insights, and group pain points by journey phase and step.checked 4 Oct 2026
- Agent traceability
- The company says Agent answers cite the journey step, insight, or research that supports them.checked 4 Oct 2026
- AI agent
- TheyDo Agent reasons over journeys, phases, steps, and opportunities to find opportunities, generate reports, and track business impact.checked 4 Oct 2026
- AI data handling
- TheyDo says it does not share customer data with OpenAI, Anthropic, or other third-party AI providers or use it to train external models.checked 4 Oct 2026
- Embeds
- TheyDo says users can embed content from more than 1,900 sources, including Miro, Figma, Google Drive, Notion, and Tableau.checked 4 Oct 2026
- Export limit
- Help Center guidance says CSV building-block exports are capped at 50,000 rows.checked 4 Oct 2026
- Integrations
- Direct integrations listed in the Help Center include Jira, Azure DevOps, Qualtrics, Snowflake, Databricks, Amazon S3, and Medallia, and are available on Management and Strategic plans.checked 4 Oct 2026
- Intended users
- TheyDo presents its product for enterprise CX teams and says it supports CX, product, operations, and leadership in using customer context to make decisions.checked 4 Oct 2026
- Journey management
- Journey management structures customer journeys across teams, products, and services in a shared framework.checked 4 Oct 2026
- Product
- TheyDo describes itself as an Experience Context Platform that connects data, journeys, research, and operational signals into shared customer context.checked 4 Oct 2026
- Security
- TheyDo states that it is ISO 27001:2022 certified, SOC 2 Type II compliant, and GDPR compliant.checked 4 Oct 2026
- Support
- The Management plan includes Customer Success access and SLA and live support, while the trial includes AI support and community access.checked 4 Oct 2026
The company
- Company history
- TheyDo says its customer journey management software product was born in 2019.checked 4 Oct 2026
Money
- Trial limits
- The 30-day trial includes two users, five journeys, one journey framework, unlimited viewers, and capped AI use.checked 4 Oct 2026
