TheyDo
5.8#19 in customer journey mapping softwareWeb
VisitTheyDo vs UXPressia
What both publish
| Fact | TheyDo | UXPressia |
|---|---|---|
| AI data handling | TheyDo says it does not share customer data with OpenAI, Anthropic, or other third-party AI providers or use it to train external models. | UXPressia says customer data is not used to train AI models and AI prompts and images are encrypted in transit using TLS. |
| Integrations | Direct integrations listed in the Help Center include Jira, Azure DevOps, Qualtrics, Snowflake, Databricks, Amazon S3, and Medallia, and are available on Management and Strategic plans. | Business includes integrations with Google Analytics, Google Sheets, Mixpanel, Slack, Microsoft Teams, Jira, and Azure DevOps; Enterprise adds Qualtrics and other custom integrations. |
| Intended users | TheyDo presents its product for enterprise CX teams and says it supports CX, product, operations, and leadership in using customer context to make decisions. | UXPressia lists CX strategists, CX/UX designers and directors, digital consultants, business analysts, project managers, researchers, and HR professionals among its users. |
| Product | TheyDo describes itself as an Experience Context Platform that connects data, journeys, research, and operational signals into shared customer context. | UXPressia describes itself as a customer experience mapping and management platform for centralizing customer journey maps, personas, service blueprints, and other CX assets. |
| Security | TheyDo states that it is ISO 27001:2022 certified, SOC 2 Type II compliant, and GDPR compliant. | UXPressia says it performs daily backups and regular vulnerability scans and security audits, and uses access logging, intrusion prevention, and a server-side firewall. |
| Support | The Management plan includes Customer Success access and SLA and live support, while the trial includes AI support and community access. | UXPressia offers email support and website live chat, with its support page saying email replies typically arrive within 24–48 hours on business days. |
TheyDo plans
- TrialFree
- ManagementPriced on request
- StrategicPriced on request
UXPressia plans
- FreeFree
- Pro$36 a month
- Business$95 a month
- EnterprisePriced on request
Pick TheyDo if…
TheyDo suits enterprise CX teams and organizations involving CX, product, operations, and leadership in customer-context decisions. It is designed for teams that need shared journey frameworks and supporting research.
Pick UXPressia if…
UXPressia suits CX strategists, CX and UX designers, researchers, analysts, and project managers who need to create and organize customer experience maps and personas. Teams that need the listed integrations or broader export formats should check the plan details.