CX Impact
7.5#1 in customer journey mapping softwareFree planFree planWebLinuxmacOSSelf-hosted
VisitCX Impact vs TheyDo
What both publish
| Fact | CX Impact | TheyDo |
|---|---|---|
| Integrations | Installation is documented for Codex, Claude Code, OpenCode, and DeepSeek Harness. | Direct integrations listed in the Help Center include Jira, Azure DevOps, Qualtrics, Snowflake, Databricks, Amazon S3, and Medallia, and are available on Management and Strategic plans. |
| Support | The maker links to GitHub documentation, releases, and an issue reporting page. | The Management plan includes Customer Success access and SLA and live support, while the trial includes AI support and community access. |
CX Impact plans
- CX ImpactFree
- Open-source projectFree
TheyDo plans
- TrialFree
- ManagementPriced on request
- StrategicPriced on request
Pick CX Impact if…
CX Impact is aimed at product managers, analysts, designers, and service teams who use AI agents to turn supplied material into process or customer maps. It may suit users who want editable outputs and exports rather than a visual editor.
Pick TheyDo if…
TheyDo suits enterprise CX teams and organizations involving CX, product, operations, and leadership in customer-context decisions. It is designed for teams that need shared journey frameworks and supporting research.