TextIt
TextIt is a hosted tool for building interactive communication workflows across SMS, voice and social messaging.
What TextIt is
TextIt is a hosted tool for building interactive communication workflows across SMS, voice and social messaging. Its Flow Designer uses drag-and-drop editing, custom field splits and multilingual support to create chatbots. It works across 20+ channels, including SMS, WhatsApp, voice/IVR, Telegram, Messenger and Viber. A contact database stores custom fields for customers, leads and team members, while Tickets let a workflow pass a conversation to a human agent with its history and account context. TextIt connects through custom webhooks, Zapier and integrations for OpenAI, Anthropic, Google AI and DeepSeek keys, and provides a RESTful JSON API for workspace data. Security measures include encrypted access channels and encryption at rest; anonymization replaces names and removes addresses while preserving selected contact data. TextIt is aimed at nonprofits, education and research, businesses and care teams. There is no free plan; the listed paid plan is $25 a month, with a 90-day trial.
Good
- Supports 20+ messaging channels.
- Drag-and-drop flow builder includes multilingual support.
- Tickets pass conversation history to human agents.
- RESTful JSON API covers workspace data.
- Anonymization preserves selected contact fields.
Watch out
- No free plan.
- Paid plan costs $25 a month.
- Paid plan limits include 10 channels and 10 integrations.
Who it suits
TextIt suits organizations that need to coordinate messaging workflows across multiple channels, especially nonprofits, educators, researchers, businesses and care teams. Its human handoff and contact records may also suit teams that need agents to take over conversations.
Verdict
TextIt combines multi-channel workflows, contact management and human escalation with API and integration options. Check its listed plan limits and monthly cost against the number of channels and integrations your team needs.
Plans and prices
From TextIt's own pricing page, checked 2 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Free Trial | Free | 100 Contacts |
| Paid plan | $25 a month | 1,000 Messaged Contacts · Additional messaged contacts $0.01/mo · Unlimited Messages · 200 Flows · 200 Groups · 200 Campaigns · 10 Channels · 10 Integrations · 10 User Logins · per month |
| Large-scale plan | Priced on request | 100,000+ Messaged Contacts |
The facts
Each one read from TextIt's own pages, with the date it was checked.
What it does
- Anonymization
- Anonymization replaces contact names with random codes and removes addresses while retaining UUIDs, groups, language preferences and custom fields.checked 2 Oct 2026
- API
- TextIt provides a RESTful JSON API with endpoints for contacts, flows, messages, campaigns, channels, tickets and other workspace data.checked 2 Oct 2026
- Audience
- TextIt is positioned for non-profits, education and research, businesses and care teams.checked 2 Oct 2026
- Channels
- TextIt supports 20+ messaging channels, including SMS, WhatsApp, voice/IVR, Telegram, Messenger and Viber.checked 2 Oct 2026
- Contact database
- The contact database supports custom fields for tracking customers, leads and team members.checked 2 Oct 2026
- Flow builder
- The Flow Designer builds chatbots with drag-and-drop editing, custom field splits and multilingual support.checked 2 Oct 2026
- Human handoff
- Tickets let flows escalate conversations to human agents with conversation history, contact fields and account context.checked 2 Oct 2026
- Integrations
- TextIt provides custom webhooks, Zapier connections to 2,000+ apps and connections for OpenAI, Anthropic, Google AI and DeepSeek keys.checked 2 Oct 2026
- Privacy rights
- TextIt states that users can access, correct, update or request deletion of personal information and can request total account deletion.checked 2 Oct 2026
- Purpose
- TextIt is a hosted communication solution for creating interactive SMS, voice and social-media workflows.checked 2 Oct 2026
- Security
- TextIt hosts with Amazon Web Services in the United States, protects servers with firewalls, uses FIPS-140-2-compliant encrypted access channels and encrypts data at rest.checked 2 Oct 2026
- Support
- TextIt provides a support center covering flows, contacts, messages, channels, AI, integrations, FAQs and troubleshooting.checked 2 Oct 2026
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