Bryka

Bryka is a platform for building AI agents from business content, with tools for customer tasks and lead capture. It suits teams that want to connect an agent to their own workflows; its value is less compelling if a small message allowance or paid SMS continuation is a constraint.

Overview

Bryka can draw on a crawled website, uploaded documents, or connected sources, and accepts more than 50 file formats. That gives businesses flexibility in how they ground agent responses in existing material. Agents can also look up orders, book meetings, create tickets, and call customer APIs through webhooks, making Bryka more than a question-answering layer when the required actions are configured.

For lead generation, agents can collect names and email addresses, score intent, and send leads to a CRM through webhooks. A dashboard logs conversations, surfaces gaps, and tracks resolution and leads. Those measures are useful for teams refining an agent, though they do not remove the need to decide what counts as a successful resolution or lead.

Key features

Actions, channels, and API

Website embedding, Slack, WhatsApp, and API access give teams several ways to deploy agents. The REST API includes streaming chat, webhook events, and a website widget SDK, which gives developers options for integrating agent conversations into software and workflows. Action limits matter as workflows grow: Hobby allows five actions per agent, Standard ten, and Pro fifteen. A narrowly scoped agent can fit Hobby; teams coordinating more distinct tasks may need a higher tier.

SMS handoff and data safeguards

Bryka Text can continue a website chat over SMS after visitor consent, and a teammate can take over that conversation by text. It costs an additional $49 a month on any paid plan. Real carrier texts are used for owner alerts and human handoff, while in-widget chat does not use carrier SMS. Bryka says its registered A2P 10DLC Customer Care campaign leaves opt-in unchecked by default and includes STOP/HELP instructions on each message.

Bryka states that traffic uses TLS 1.2 or higher and customer data is encrypted at rest with AES-256 via AWS-managed keys. Workspace content is logically isolated, and customer data is not used to train models. These are relevant safeguards for businesses evaluating a customer-facing agent, but do not establish suitability for any particular regulatory requirement.

Pricing

The free plan costs nothing and includes one chatbot with 50 messages per month. Each reply to an end user counts as a message; internal playground tests do not. That makes the free tier useful for a small proof of concept, but a live agent can reach the cap quickly.

Hobby costs $384 a year, equivalent to $32/mo, and includes one chatbot, 500 monthly messages, two team members, and five actions per agent. It is the least expensive paid option, but the message ceiling and action cap suit a modest deployment rather than a busy or multi-task operation.

Standard costs $1,440 a year, equivalent to $120/mo. It raises the allowance to 4,000 messages, includes three team members and ten actions per agent, and adds API access and priority support. This is the more practical tier for teams integrating Bryka into software or needing room beyond Hobby's quota.

Pro costs $4,800 a year, equivalent to $400/mo. It includes one chatbot, 15,000 monthly messages, five team members, 15 actions per agent, API access, custom branding, white-label options, SSO, and priority support. Its branding and access controls are aimed at organizations with stronger presentation or identity needs, but the annual price is a substantial step up from Standard.

Agency costs $9,590 a year and includes unlimited chatbots and team members, 50,000 monthly messages, ten client workspaces, and 50,000 messages per client per month, plus API access, custom branding, white-label options, SSO, and priority support. It is the plan built for managing multiple client deployments; the workspace and message allowances are more than most single-business users need.

Two add-ons are available on paid plans: removing the Powered by Bryka badge costs $15 a month, and Bryka Text costs $49 a month. The supplied plan terms are annual for Hobby, Standard, Pro, and Agency; the add-ons are priced monthly.

Platforms

Bryka is available on the web and through an API. Its listed deployment channels include a website embed, Slack, and WhatsApp; Bryka Text adds SMS continuation and human handoff as a paid add-on.

Who it's for

Bryka is a strong fit for businesses that need an agent grounded in company content and expected to complete defined tasks, route leads, or connect with customer systems. It is less suited to a team that only needs a basic chatbot, has little room for recurring annual spend, or expects SMS handoff to be included in the core subscription.

Pros and cons

• Pros: Multiple training routes and support for 50+ file formats make it adaptable to existing business content.
• Pros: Webhooks support concrete tasks and CRM lead routing, rather than limiting agents to answers.
• Pros: Conversation, resolution, and lead analytics provide useful signals for ongoing improvement.
• Cons: The free plan stops at 50 end-user replies per month, and internal tests do not count toward that quota.
• Cons: Hobby's 500-message limit, two seats, and five actions per agent constrain even small deployments as usage or workflows expand.
• Cons: SMS continuation and human handoff require a separate $49.00 USD monthly add-on on a paid plan.

Alternatives

Crisp is worth considering for teams that want broader device coverage and a free plan with two seats and unlimited conversations, but its free tier has no AI credits.

Jack The Butler is a free, open-source option for teams prepared to account for hosting and AI API usage costs.

Evoriqa SMS AI Chatbot has a similarly sized free allowance of one chatbot and 50 monthly messages, plus one knowledge source and one user; its Starter plan is $29 a month.

Clickatell SMS API may suit teams seeking a pay-as-you-go messaging API, with outgoing message prices varying by destination and message type.

ConvoCore offers a free widget plan with 500 monthly credits, estimated at about 182 messages, for teams comparing credit-based limits with Bryka's message quota.

AthenaText has a free plan with no AI replies, so it is not a substitute for Bryka's free AI message allowance when automated answers are essential.

Gupshup charges a standard $0.001 USD messaging fee per message, with WhatsApp fees billed at actuals.

Newo offers 50 free units once per account, then charges $1.75 per additional unit; its free starting allowance may suit teams evaluating a usage-based alternative.

Browse more options in SMS Chatbot Software.

Verdict

Choose Bryka if your business wants an agent that can work from its own content, take webhook-backed actions, and route qualified leads into a CRM. Its combination of deployment channels, workflow tools, and analytics gives it a clear role beyond basic chat. Look elsewhere if you need generous free usage, want SMS handoff included, or cannot justify the annual commitment for the capacity your deployment requires.