eesel AI for SMS
eesel AI for SMS is a web-based agent that automatically replies to customer text messages using connected business knowledge.
What eesel AI for SMS is
eesel AI for SMS is a web-based agent that automatically replies to customer text messages using connected business knowledge. It can draw on sources such as Zendesk, Freshdesk, Google Drive, Notion, Confluence, websites, and Shopify. Teams can configure its tone, topics, and escalation rules by describing the desired behavior in a conversation, and preview responses before launch. The agent supports more than 80 languages and can detect a customer’s language to reply in it. It can identify knowledge gaps, draft articles for missing topics, and surface recurring conversation themes. Escalation can be set by topic, confidence level, or customer request, with handoff through email or a connected helpdesk. A dedicated SMS number is required, and the page says any number that can receive texts can be added. A free plan includes 100 credits; SMS usage costs $0.40 per conversation, with no platform fee or monthly minimum. The maker says customer data is not used to train AI models and connections are encrypted.
Good
- Connects to several support and knowledge sources
- Supports more than 80 languages
- Teams can preview replies before launch
- Escalation can use topic or confidence rules
- Free plan includes 100 credits
Watch out
- A dedicated SMS number is required
- Usage is $0.40 per conversation
Who it suits
It suits teams that want automated replies to customer SMS messages based on existing support or business content. Teams that need language detection, configurable escalation, or knowledge-gap insights may also find it relevant.
Verdict
eesel AI for SMS pairs knowledge-based replies with configurable human handoff and language detection. Review the per-conversation charge and dedicated-number requirement against your messaging needs.
Plans and prices
From eesel AI for SMS's own pricing page, checked 21 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Free | Free | 100 credits · all features and integrations · unlimited agents and seats · community support · monthly |
| SMS usage pricing | $0.40, paid once | No platform fee · No monthly minimum · One conversation includes all SMS back and forth · per conversation |
| Teammate | $299 a month | monthly credit batch · all integrations and channels · unlimited agents and seats · community support · monthly |
| Enterprise | Priced on request | dedicated setup contact · SSO/MFA · custom data residency · HIPAA with signed BAA · security review and DPA |
The facts
Each one read from eesel AI for SMS's own pages, with the date it was checked.
What it does
- API boundary
- The developer page says private dashboard APIs are excluded and that a general-purpose webhook API is not currently published.checked 21 Oct 2026
- API limits and versioning
- The public API documents an optional API-Version header, RateLimit headers, Retry-After on 429 responses and structured JSON errors.checked 21 Oct 2026
- Channels
- Eesel lists SMS, WhatsApp, Instagram, Facebook Messenger, live chat, email, helpdesks, Slack, Teams and browser extensions as deployment channels.checked 21 Oct 2026
- CLI
- The supported command-line package is @eesel/cli, installed with npx, and it can sign in, create agents, connect sources, chat and manage workspace actions.checked 21 Oct 2026
- Configurable behavior
- Users can set tone, handled topics and human-escalation rules through conversational instructions.checked 21 Oct 2026
- Configuration
- Teams can set the agent’s tone, topics, and escalation rules by describing the desired behavior in a conversation.checked 9 Oct 2026
- Data hosting
- Production hosting is stated to run on AWS in the United States, while EU residency is available on Enterprise.checked 21 Oct 2026
- Data protection
- The security page states that customer data is not used to train models, supports EU residency on Enterprise, and is encrypted in transit and at rest.checked 21 Oct 2026
- Data residency
- Production data runs on AWS in the United States, and full EU data residency is available on the Enterprise plan.checked 9 Oct 2026
- Data use
- The maker says customer data is not used to train AI models and that connections are encrypted.checked 9 Oct 2026
- Documentation
- The help center covers setup, integrations, concepts, FAQs and terminal-based operation, with Markdown pages and an index file.checked 21 Oct 2026
- Helpdesk integrations
- Listed helpdesk integrations include Zendesk, Freshdesk, Intercom, HubSpot, Gorgias, Help Scout, Front, Salesforce and Jira Service Management.checked 21 Oct 2026
- Human handoff
- Teams can configure escalation by topic, confidence level, or customer request, with handoff through email or a connected helpdesk.checked 9 Oct 2026
- Insights
- It identifies knowledge gaps, can draft articles for missing topics, and surfaces recurring conversation themes.checked 9 Oct 2026
- Knowledge-gap detection
- The product detects recurring unanswered topics and can draft knowledge-base articles to cover them.checked 21 Oct 2026
- Knowledge grounding
- Agents can learn from help centers, past tickets, Google Drive, Notion, Zendesk, websites and other connected sources.checked 21 Oct 2026
- Knowledge sources
- Supported sources named include Zendesk, Freshdesk, Google Drive, Notion, Confluence, websites, and Shopify.checked 9 Oct 2026
- Languages
- The SMS agent supports more than 80 languages and can detect a customer's language and reply in it.checked 9 Oct 2026
- Licence
- The terms prohibit reverse engineering, copying, modifying or creating derivative works of the product, consistent with a proprietary SaaS licence.checked 21 Oct 2026
The company
- Company headquarters and size
- LinkedIn lists Sydney headquarters and 11–50 employees; Crunchbase also lists Sydney and 11–50 employees.checked 21 Oct 2026
- Company legal name
- Crunchbase identifies the legal entity as eesel, Inc.checked 21 Oct 2026
- Company status
- Crunchbase lists eesel AI as a private, active, for-profit company and names Amogh Sarda as co-founder.checked 21 Oct 2026
- Headquarters
- Middletown, Delaware, United Stateschecked 28 Sep 2026
Money
- Free trial terms
- The terms state a standard seven-day trial that may be extended once for another seven days, up to fourteen days total.checked 21 Oct 2026
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