Evoriqa SMS AI Chatbot

Evoriqa SMS AI Chatbot adds AI replies, lead capture, and appointment booking to Evoriqa’s broader customer-support platform. It suits businesses that want texting in the same workflow as other channels, especially when staff need to approve replies. Its SMS capabilities are focused: messages are plain text, with no MMS or interactive menus.

Overview

The SMS agent handles inbound texts, gathers lead details, books appointments against connected Cal.com or Calendly availability, and can pass a conversation to a teammate with its context. SMS threads share Evoriqa’s unified inbox with website widget, WhatsApp, Messenger, Instagram, Slack, email, and phone conversations. That makes it a sensible choice when customers move between channels and staff need one conversation view; a business seeking a dedicated SMS tool with richer message formats will find the channel limited.

Shadow mode lets a teammate review and send an AI-drafted text before it reaches the customer. This adds a useful checkpoint for teams that want help composing replies but prefer staff to control what goes out. Replies remain plain text, and long messages can split into multiple carrier-billed segments, so concise exchanges matter. When a customer texts STOP, the number is unsubscribed and the agent stops messaging it; the business must maintain its opt-in records.

Key features

Knowledge, actions, and oversight

The agent can draw on a crawled website, uploaded PDFs or DOCX files, pasted text, and FAQs. Evoriqa says answers include source traceability, which can help a team check what informed a response. Beyond replying, agents can capture leads, book appointments, create tickets, look up orders, and call APIs; each action is logged. The range supports customer-support workflows beyond simple question answering, though its usefulness depends on having the relevant knowledge and connected services in place.

Evoriqa lists audit logs, GDPR export and erasure, configurable retention with automatic purging, encrypted channel credentials, enforced two-factor authentication, and per-workspace isolation. It says it does not train foundation models on customer content and that customers can export or delete data at any time. Those controls will matter to businesses handling customer conversations, alongside the operational duty to keep SMS opt-in records.

Pricing

The Free plan costs nothing, requires no credit card, and includes one chatbot, 50 messages per month, one knowledge source, and one user. Monthly limits make it useful for a small trial, but 50 messages leaves little room for regular customer support.

Starter costs $29 a month or $279/yr billed annually. It includes three chatbots, 4,900+ messages guaranteed on standard settings, 300,000 AI credits per month, 50 knowledge sources, and up to three teammates. This is the entry point for a small team moving beyond the free cap. Freelancer costs $79 a month or $756/yr and offers 16,000+ messages, 1,000,000 pooled AI credits per month, up to five client workspaces, 1,000 knowledge sources, full white-label, and a custom domain; its workspace and branding provisions suit client work, while the listed plan does not specify a teammate limit.

Pro costs $99 a month or $948/yr billed annually, with 10 chatbots, 21,000+ messages, 1,300,000 AI credits per month, 500 knowledge sources, and up to 15 teammates. It is the clearer fit for an in-house team needing more seats and chatbots than Starter provides. Accelerator costs $149 a month or $1,490/yr, adding 32,000+ messages, 2,000,000 pooled AI credits per month, up to 15 client workspaces, 2,000 knowledge sources, full white-label, and a custom domain. Growth costs $249 a month or $2,490/yr and raises those allowances to 55,000+ messages, 3,400,000 pooled AI credits, up to 30 client workspaces, and 4,000 knowledge sources, with the same branding provisions.

Business costs $399 a month or $3,828/yr billed annually. It includes 50 chatbots, 86,000+ messages, 5,250,000 AI credits per month, 10,000 knowledge sources, up to 100 teammates, live chat support, and priority support with onboarding. It is aimed at larger teams that need those support and seat allowances. Pro (reseller) costs $499 a month or $4,990/yr, with 113,000+ messages, 6,900,000 pooled AI credits, up to 70 client workspaces, 8,000 knowledge sources, full white-label, and a custom domain. Enterprise (reseller) costs $999 a month billed monthly and includes 262,000+ messages, 16,000,000 pooled AI credits, no fixed cap on client workspaces, 14,000 knowledge sources, full white-label, and a custom domain. These reseller tiers are geared to client deployments; Enterprise is the option without a fixed workspace cap.

All paid plans include an in-dashboard support desk. Message guarantees apply on standard settings, and long SMS replies may incur multiple carrier-billed segments, so plan message allowances do not remove potential carrier costs.

Platforms

Evoriqa is available via web and API. Its installation guides cover WordPress, WooCommerce, Shopify, BigCommerce, Wix, Squarespace, Webflow, Google Tag Manager, Framer, Ghost, GoHighLevel, Bubble, and custom HTML/JavaScript sites. API access is also listed.

Who it's for

Evoriqa fits businesses that want inbound SMS handled as part of a wider support operation, with shared inbox visibility, contextual handoffs, and an approval step for AI replies. Its booking, lead, ticket, order, and API actions make it more relevant to teams connecting service conversations to other business tasks. It is a poor fit for workflows that depend on MMS, interactive menus, or unrestricted long-form texting.

Pros and cons

• Pros: SMS conversations share an inbox with other channels, helping teams manage customer exchanges together.
• Pros: Shadow mode provides staff review before AI-drafted replies are sent.
• Pros: The agent can book against connected calendars and perform logged actions such as ticket creation and order lookup.
• Cons: SMS is plain text, with no MMS or interactive menus for richer or structured exchanges.
• Cons: Long texts can split into carrier-billed segments, adding a cost consideration beyond the plan’s message allowance.
• Cons: The free plan’s 50 monthly messages and single user make it a narrow trial for ongoing support.

Alternatives

SMS Chatbot Software is the category directory for comparing other SMS chatbot options. Crisp is worth considering for a broader set of device platforms and a free plan with two seats, 100 customer profiles, and unlimited conversations, though its free tier has no AI credits. Jack The Butler is a free and open-source option for teams comfortable with self-hosting; hosting and AI API usage may cost extra.

Bryka has a free plan with one chatbot and 50 monthly messages, making it another small-scale starting point. Clickatell SMS API offers pay-as-you-go outgoing messaging, with rates varying by destination and message type, for readers focused on sending SMS through an API. ConvoCore has a free tier with 500 monthly credits, estimated at about 182 messages, plus a web widget and a one-time 500-credit trial.

AthenaText has a free plan with zero credits and no AI replies, so it is a limited starting point for evaluating the service. Gupshup charges a standard 0.001 USD messaging fee per message, with WhatsApp fees billed at actuals. Newo offers 50 free units once per account, then charges $1.75 per additional unit on its Pay As You Go plan.

Verdict

Choose Evoriqa if you want inbound SMS handled in a shared, multi-channel support workflow, with staff approval, lead capture, and calendar booking built into the agent. Look elsewhere if your messaging depends on MMS or interactive menus, or if plain-text segment billing does not suit your expected volume.