TechSee VIA Platform
TechSee VIA Platform uses visual data to automate customer service processes.
What TechSee VIA Platform is
TechSee VIA Platform uses visual data to automate customer service processes. Computer Vision AI provides real-time decision support for agents and self-service options for customers. The platform keeps visual session histories to give each contact context and support internal collaboration, and builds a shared library of issues and predefined resolutions across departments. Customers can join sessions in a browser without downloading an app. A mobile SDK supports screen sharing inside enterprise channels and native apps, including full-screen or app-screen sharing. The platform adjusts live streaming to connection speed, including poor connectivity, and offers optional traffic zero-rating. Supported capabilities include screen sharing, co-browsing, visual annotation, and video recording. TechSee describes integrations with CRM and field service systems, user directories, digital channels, SMS gateways, IVR, knowledge management systems, and external systems through open APIs. Its intended customers include enterprise service organizations in telecom, consumer electronics, insurance, manufacturing, retail, and utilities. Pricing and packages are tailored to each team and provided after a quote request.
Good
- Customers can join sessions through a browser without an app.
- Computer Vision AI supports agent decisions and self-service.
- Session history provides context for customer contacts.
- Supports screen sharing, co-browsing, and visual annotation.
Watch out
- Pricing is provided after a quote request.
- Packages are tailored to each team.
- Visual sessions require customer approval.
Who it suits
TechSee VIA is aimed at enterprise service organizations, including teams in telecom, consumer electronics, insurance, manufacturing, retail, and utilities. It may fit support teams that use visual sessions and shared issue-resolution knowledge.
Verdict
TechSee VIA centers customer support on visual sessions, with agent guidance, self-service, and shared issue histories. Teams should request a quote to learn about packages tailored to their needs.
Plans and prices
From TechSee VIA Platform's own pricing page, checked 8 Oct 2001.
| Plan | Price | What it gives you |
|---|---|---|
| Tailored pricing | Priced on request | Pricing and packages tailored to each team’s needs; request a quote |
The facts
Each one read from TechSee VIA Platform's own pages, with the date it was checked.
Where it runs
- Browser access
- Customers can join visual sessions through browser-based technology without downloading an app.checked 8 Oct 2001
The company
- Company
- The company page identifies Eitan Cohen and Amir Yoffe as TechSee co-founders.checked 8 Oct 2001
What it does
- Connectivity
- The platform adapts to connection speed to maintain live streaming during poor connectivity and offers optional zero-rating of traffic.checked 8 Oct 2001
- Customer history
- The platform records customers’ visual session history to provide context for each contact and support internal collaboration.checked 8 Oct 2001
- Integrations
- It integrates with CRM and field service systems, user directories, digital channels, SMS gateways, IVR, knowledge management systems, and external systems through open APIs.checked 8 Oct 2001
- Intended customers
- TechSee describes its customers as enterprise service organizations, including teams in telecom, consumer electronics, insurance, manufacturing, retail, and utilities.checked 8 Oct 2001
- Mobile SDK
- A mobile SDK supports screen sharing embedded in enterprise channels and native apps, including full-screen or app-screen sharing.checked 8 Oct 2001
- Pricing availability
- TechSee says its pricing and packages are tailored to each team and provided after submitting a quote request.checked 8 Oct 2001
- Privacy
- The page says customers must approve each visual session, may pause or end it, and that the platform complies with GDPR.checked 8 Oct 2001
- Purpose
- TechSee VIA is a unified visual platform that uses visual data to automate customer service processes.checked 8 Oct 2001
- Scalability
- TechSee says the platform supports large departments and tens of thousands of representatives across geographic locations.checked 8 Oct 2001
- Security
- The page describes AWS hosting, backups in two locations, geofencing, and penetration testing twice yearly.checked 8 Oct 2001
- Visual automation
- Computer Vision AI provides real-time decision support for agents and self-service for customers.checked 8 Oct 2001
- Visual knowledge base
- It creates a shared library of issues and predefined resolutions across departments.checked 8 Oct 2001
Alternatives to TechSee VIA Platform
- 1
Zoho Assist
Free planAndroidiOSWebLinux8.0From $10 a month - 2
Agentforce Contact Center
AndroidiOSWebAPI7.8From $50 a month - 3
ScreenMeet Remote Support
AndroidiOSWebAPI7.8 - 4
Cobrowse.io
AndroidiOSWebAPI7.6From $3 a month - 5
LiveCall
Free planAndroidiOSWebAPI7.5Free plan - 6
Blitzz Visual Remote Assistance
AndroidiOSWebAPI6.9From $175 a month