TechSee VIA Platform
6.0#6 in remote visual support softwareAndroidiOSWebAPI
VisitTechSee VIA Platform vs XMReality Remote Guidance
XMReality Remote Guidance
7.1#2 in remote video support softwareFrom $35 a monthAndroidiOSWebAPI
VisitWhat both publish
| Fact | TechSee VIA Platform | XMReality Remote Guidance |
|---|---|---|
| Integrations | It integrates with CRM and field service systems, user directories, digital channels, SMS gateways, IVR, knowledge management systems, and external systems through open APIs. | Ready-made integrations include Salesforce Service Cloud, Microsoft Dynamics 365, Outlook, OneDrive and Teams; Professional and Enterprise plans also support Zapier integrations. |
| Purpose | TechSee VIA is a unified visual platform that uses visual data to automate customer service processes. | XMReality Remote Guidance is video software with augmented reality tools that connects on-site workers with remote experts for visual guidance and support. |
| Security | The page describes AWS hosting, backups in two locations, geofencing, and penetration testing twice yearly. | XMReality says its cloud infrastructure and processes comply with GDPR, are certified to ISO 27001, and encrypt data in transit and at rest. |
TechSee VIA Platform plans
- Tailored pricingPriced on request
XMReality Remote Guidance plans
- Basic$35 a month
- Professional$68 a month
- EnterprisePriced on request
Pick TechSee VIA Platform if…
TechSee VIA is aimed at enterprise service organizations, including teams in telecom, consumer electronics, insurance, manufacturing, retail, and utilities. It may fit support teams that use visual sessions and shared issue-resolution knowledge.
Pick XMReality Remote Guidance if…
It suits technical helpdesk teams, inspectors, auditors, and trainers who need to guide on-site workers remotely. It can also fit organizations using the listed business integrations.