Blitzz Visual Remote Assistance
7.8#1 in remote video support softwareFrom $19 a monthAndroidiOSWebAPI
VisitBlitzz Visual Remote Assistance vs TechSee VIA Platform
TechSee VIA Platform
6.0#6 in remote visual support softwareAndroidiOSWebAPI
VisitWhat both publish
| Fact | Blitzz Visual Remote Assistance | TechSee VIA Platform |
|---|---|---|
| Integrations | Named integrations include Salesforce, ServiceNow, Zendesk, Genesys Cloud CX, Microsoft Dynamics 365, NICE CXone and HubSpot, with Zapier and REST API options. | It integrates with CRM and field service systems, user directories, digital channels, SMS gateways, IVR, knowledge management systems, and external systems through open APIs. |
| Security | Blitzz states that web traffic uses TLS, video and audio use NIST-approved AES 128-bit encryption, and stored data uses 256-bit AES-encrypted keys. | The page describes AWS hosting, backups in two locations, geofencing, and penetration testing twice yearly. |
Blitzz Visual Remote Assistance plans
- ScreenShare for Browser$19 a month
- ScreenShare Everywhere$25 a month
- BlitzzCam annual$39.99 a month
- BlitzzCam monthly$49.99 a month
- Concierge Professional$175 a month
- Inspect Professional$334 a month
TechSee VIA Platform plans
- Tailored pricingPriced on request
Pick Blitzz Visual Remote Assistance if…
Blitzz suits contact center and field service teams, inspectors, auditors, and organizations conducting remote inspections. It is relevant for teams that need guests to join visual support sessions without an app download.
Pick TechSee VIA Platform if…
TechSee VIA is aimed at enterprise service organizations, including teams in telecom, consumer electronics, insurance, manufacturing, retail, and utilities. It may fit support teams that use visual sessions and shared issue-resolution knowledge.