Support Hero
The facts below are what the maker publishes about Support Hero, checked and dated. Our editors have not written about it yet.
Plans and prices
From Support Hero's own pricing page, checked 22 Sep 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Small | $49 a month | 1 admin · 1 language · Unlimited articles · 7 days analytics · billed monthly |
| Medium | $99 a month | 3 admins · 2 languages · Unlimited articles · 99% uptime SLA · billed monthly |
| Large | $199 a month | 8 admins · 4 languages · Unlimited articles · billed monthly |
| Enterprise | — | Unlimited admins · Unlimited languages · Unlimited articles |
| Small Plan | $49 a month | 1 admin · 1 language · Unlimited articles · Analytics - 7 days · Basic customization · Help center · Knowledge base · Business hours support · / Month |
| Medium Plan | $99 a month | 3 admins · 2 languages · Unlimited articles · Unlimited analytics · Advanced customization · Drift, Freshchat, Intercom, and Zopim integrations · Support ticket deflection · 99 % Uptime SLA · Rich media support · / Month |
| Large Plan | $199 a month | 8 admins · 4 languages · Unlimited articles · Advanced unlimited analytics · Kissmetrics integration · Priority support · / Month |
| Enterprise Plan | Priced on request | Unlimited admins · Unlimited languages · Unlimited articles · Advanced unlimited analytics · Salesforce and Segment integrations · Priority support · Contact Us |
The facts
Each one read from Support Hero's own pages, with the date it was checked.
What it does
- Access controls
- The product supports private knowledge base access for authenticated users and role-based permissions.checked 9 Oct 2026
- Analytics
- Its analytics provide insight into knowledge base performance and content gaps, and usage reports can be exported.checked 9 Oct 2026
- API
- The API can retrieve categories and articles and run full-text searches.checked 9 Oct 2026
- Content analytics
- Yeschecked 22 Sep 2026
- Content formats
- Articles and tutorials can include videos, images, PDFs, and other content.checked 9 Oct 2026
- Custom domain
- Yeschecked 22 Sep 2026
- Customization
- The portal and widget can be customized with CSS, including colors, fonts, and styles.checked 9 Oct 2026
- Integrations
- Pricing lists Drift, Freshchat, Intercom, Zopim, Kissmetrics, Salesforce, and Segment integrations across its plans.checked 9 Oct 2026
- Knowledge portal
- The product includes a knowledge base portal and an embeddable widget that share the same content.checked 9 Oct 2026
- Languages
- Support Hero says it supports over 20 languages.checked 9 Oct 2026
- Paid from
- 49checked 22 Sep 2026
- Product
- Support Hero describes itself as a knowledge management system designed to streamline support operations.checked 9 Oct 2026
- Publishing audience
- bothchecked 22 Sep 2026
- Search
- The widget and web portal include full-text search for support materials.checked 9 Oct 2026
- Single sign-on
- The features page describes a single sign-on capability for company-wide authentication systems.checked 9 Oct 2026
- SSO support
- Yeschecked 22 Sep 2026
- Support
- The Small plan includes business hours support, while the Large and Enterprise plans list priority support.checked 9 Oct 2026
- Version history
- Yeschecked 22 Sep 2026
- Widget
- The embeddable widget can show contextual content based on the page a user is viewing.checked 9 Oct 2026
The company
- Company
- The site identifies the maker as Support Hero, LLC, and lists Cincinnati, Ohio as its location.checked 9 Oct 2026
Money
- Free plan
- Nochecked 22 Sep 2026
- Trial
- The homepage offers a 14-day free trial and says no credit card is required.checked 9 Oct 2026
Alternatives to Support Hero
- 1
Confluence
Free planAndroidiOSWebSelf-hosted9.0From $5.42 a month - 2
ProProfs Knowledge Base
Free planAndroidiOSWebAPI9.0From $0.99 a month - 3
Zendesk Guide
AndroidiOSWebAPI8.6From $19 a month - 4
Scalar
Free planOpen sourceWebAPILinuxmacOS8.6From $150 a month - 5
Mintlify
Free planWebAPILinuxmacOS8.5From $450 a month - 6
Lark
Free planAndroidiOSWebAPI8.5From $6 a month