ProProfs Knowledge Base
9.0#2 in knowledge base softwareFrom $0.99 a monthFree planAndroidiOSWebAPI
VisitProProfs Knowledge Base vs Support Hero
Support Hero
7.0#74 in knowledge base softwareFrom $49 a monthWebAPI
VisitWhat both publish
| Fact | ProProfs Knowledge Base | Support Hero |
|---|---|---|
| API | The product provides API integration for extracting the entire list of knowledge-base articles and for creating pages, updating topics, creating folders and importing documents to FAQs. | The API can retrieve categories and articles and run full-text searches. |
| Content analytics | Yes | Yes |
| Custom domain | Yes | Yes |
| Customization | It offers 25+ page templates, white labeling, custom fonts and themes, custom CSS, custom domains, multi-branding and multiple help sites. | The portal and widget can be customized with CSS, including colors, fonts, and styles. |
| Free plan | Yes | No |
| Integrations | Listed integrations include Freshdesk, Salesforce, Zendesk, Google Analytics, Hotjar, Microsoft Clarity, Slack, Jira, Google Translate, Crowdin, Azure AD, Okta and Wufoo. | Pricing lists Drift, Freshchat, Intercom, Zopim, Kissmetrics, Salesforce, and Segment integrations across its plans. |
| Publishing audience | both | both |
| SSO support | Yes | Yes |
| Support | ProProfs advertises 24/7 support through phone, live chat and email, plus a help center with more than 1,000 help articles and video guides. | The Small plan includes business hours support, while the Large and Enterprise plans list priority support. |
| Version history | Yes | Yes |
ProProfs Knowledge Base plans
- FreeFree
- Essentials$0.99 a month
- Business$1.99 a month
- Business Complete Elite$2.99 a month
- Customer Delight Suite$499 a month
- Essentials (Smarter Employee Learning Suite)$0.99 a month
Support Hero plans
- Small$49 a month
- Medium$99 a month
- Large$199 a month
- Enterprise—
- Small Plan$49 a month
- Medium Plan$99 a month
Pick ProProfs Knowledge Base if…
It suits teams that need to publish and maintain public or private help content, manuals, or documentation. The free plan may fit a small knowledge base, while paid plans list minimum user and page limits.
Pick Support Hero if…
You want what its maker publishes above — check its page for the details.