Confluence
9.0#1 in knowledge base softwareFrom $5.42 a monthFree planAndroidiOSWebSelf-hosted
VisitConfluence vs Support Hero
Support Hero
7.0#74 in knowledge base softwareFrom $49 a monthWebAPI
VisitWhat both publish
| Fact | Confluence | Support Hero |
|---|---|---|
| Content analytics | Premium Analytics provides deeper insights into team, site, space, and page use | Yes |
| Custom domain | Yes | Yes |
| Free plan | Yes | No |
| Publishing audience | both | both |
| SSO support | Yes | Yes |
| Support | Free includes Atlassian Community support, Standard provides regional business-hours support, Premium provides 24/7 critical-issue support, and Enterprise provides 24/7 support with a 30-minute critical-issue response time. | The Small plan includes business hours support, while the Large and Enterprise plans list priority support. |
| Version history | Yes | Yes |
Confluence plans
- FreeFree
- Standard$5.42 a month
- Premium$10.44 a month
- EnterprisePriced on request
Support Hero plans
- Small$49 a month
- Medium$99 a month
- Large$199 a month
- Enterprise—
- Small Plan$49 a month
- Medium Plan$99 a month
Pick Confluence if…
Confluence suits teams that need a shared place for documentation, project planning and collaborative work. It is particularly relevant for teams that use Jira or want pages, whiteboards and databases in the same workspace.
Pick Support Hero if…
You want what its maker publishes above — check its page for the details.