Support Hero
7.0#74 in knowledge base softwareFrom $49 a monthWebAPI
VisitSupport Hero vs Zendesk Guide
Zendesk Guide
8.6#3 in knowledge base softwareFrom $19 a monthAndroidiOSWebAPI
VisitWhat both publish
| Fact | Support Hero | Zendesk Guide |
|---|---|---|
| Content analytics | Yes | Yes |
| Custom domain | Yes | Yes |
| Free plan | No | No |
| Integrations | Pricing lists Drift, Freshchat, Intercom, Zopim, Kissmetrics, Salesforce, and Segment integrations across its plans. | Zendesk Marketplace lists more than 1,200 apps, connectors, themes and partners. |
| Languages | Support Hero says it supports over 20 languages. | Zendesk says Guide articles can be translated into more than 40 languages. |
| Paid from | 49 | 55 |
| Publishing audience | both | both |
Support Hero plans
- Small$49 a month
- Medium$99 a month
- Large$199 a month
- Enterprise—
- Small Plan$49 a month
- Medium Plan$99 a month
Zendesk Guide plans
- Support Team$19 a month
- Copilot add-on$50 a month
- Workforce Engagement Bundle add-on$50 a month
- Suite Team$55 a month
- Contact Center add-on$83 a month
- Suite Professional$115 a month
Pick Support Hero if…
You want what its maker publishes above — check its page for the details.
Pick Zendesk Guide if…
It suits organizations publishing support or knowledge content for both internal and external readers. Teams needing custom domains, SSO, revision history, and analytics may find its listed capabilities relevant.