Smobi
Smobi is an AI-powered customer engagement platform for branded, interactive RCS and SMS messaging, with SMS fallback.
What Smobi is
Smobi is an AI-powered customer engagement platform for branded, interactive RCS and SMS messaging, with SMS fallback. Messages can contain images, product carousels, buttons, suggested replies, surveys, ratings, and NPS prompts. Its AI agents can draw on a business’s catalog, FAQs, and policies to respond, then pass conversations to a human with context. A visual workflow builder supports triggers, conditions, AI steps, branching, sends, and wait-and-retry flows. Analytics cover delivery, reads, replies, clicks, and revenue by message and flow. Smobi lists integrations including Shopify, Klaviyo, Zapier, HubSpot, Segment, and webhooks, along with a TypeScript SDK and REST API. RCS is supported on Android and iPhones running iOS 18 or later, without requiring an app installation; the company names AT&T, T-Mobile, and Verizon among its US carrier coverage. Pricing is on request, with a platform fee and per-message usage for its Custom plan.
Good
- AI agents can answer from catalogs, FAQs, and policies.
- Supports interactive messages, surveys, and ratings.
- Workflow builder includes branching and retry flows.
- Offers REST API, TypeScript SDK, and webhooks.
Watch out
- Pricing is available on request.
- RCS support requires Android or iOS 18 or later.
- SOC 2 Type II is in progress.
Who it suits
Smobi suits brands looking to manage customer engagement and support through RCS and SMS. Its workflows, AI agents, and integrations may fit teams connecting messaging to a store, CRM, or contact list.
Verdict
Smobi combines interactive messaging, AI-assisted responses, workflows, and analytics for brands using RCS and SMS. Pricing is tailored, and SOC 2 Type II remains in progress.
Plans and prices
From Smobi's own pricing page, checked 4 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Custom | Priced on request | RCS messages billed per use · platform fee · Standard platform fee plus per-message usage; contact sales for tailored pricing |
The facts
Each one read from Smobi's own pages, with the date it was checked.
What it does
- AI agents
- AI agents can use a business’s catalog, FAQs, and policies to answer customers and hand off to a human with context.checked 4 Oct 2026
- Analytics
- Smobi says analytics track delivery, reads, replies, clicks, and revenue by message and flow.checked 4 Oct 2026
- Carrier coverage
- Smobi says its RCS messaging works with almost all carriers in the United States and names AT&T, T-Mobile, and Verizon among them.checked 4 Oct 2026
- Developer tools
- Smobi describes a typed TypeScript SDK, REST API, and webhooks for delivery, read, reply, and tap events.checked 4 Oct 2026
- Integrations
- The site lists Shopify, Klaviyo, Zapier, HubSpot, Segment, and webhooks as integrations.checked 4 Oct 2026
- Intended users
- The site presents Smobi as a platform for brands that want to run customer engagement and support over RCS and SMS.checked 4 Oct 2026
- Product
- Smobi describes itself as an AI-powered customer engagement platform for branded, interactive RCS and SMS messaging, with SMS fallback.checked 4 Oct 2026
- Rich messages
- Messages can include product carousels, images, buttons, suggested replies, surveys, star ratings, and NPS prompts.checked 4 Oct 2026
- Security and compliance
- The site says Smobi uses industry-standard encryption, supports TCPA opt-in and STOP handling and 10DLC, keeps audit logs, and has SOC 2 Type II in progress.checked 4 Oct 2026
- Setup
- Smobi says customers can connect a store, CRM, or CSV, import contacts with consent records, and have their brand registered with carriers.checked 4 Oct 2026
- Support
- The contact page says Smobi replies within one business day and offers a 30-minute walkthrough using the customer’s use case on a real device.checked 4 Oct 2026
- Workflow builder
- A drag-and-drop canvas supports triggers, conditions, AI steps, sends, branching, and wait-and-retry flows.checked 4 Oct 2026
The company
- Headquarters
- New York, United Stateschecked 28 Sep 2026
Where it runs
- Supported messaging devices
- The site says RCS messaging is supported on Android devices and iPhones running iOS 18 or later, without an app to install.checked 4 Oct 2026
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