Smart Service
Smart Service is paid field-service software from Smart Service, a maker founded in 1992 and headquartered in Dublin, Ohio.
What Smart Service is
Smart Service is paid field-service software from Smart Service, a maker founded in 1992 and headquartered in Dublin, Ohio. It runs on the web, iOS, and Android, with mobile access on both major mobile platforms. The feature set covers recurring jobs, route optimization, invoicing and payments, and a customer portal. Offline mode is available for work when an active connection is unavailable. Smart Service lists three purchasing paths. Standard Subscription provides either Smart Service Cloud or Desktop with an annual subscription option. Enterprise Subscription is intended for franchise, multi-division, and multi-location support. Purchase Option covers licensing for Smart Service Desktop, with annual support and services renewal. Pricing is available on request, and no free plan is listed.
Good
- Works on web, iOS, and Android
- Supports recurring jobs
- Includes route optimization
- Offers invoicing and payments
- Provides offline mode
Watch out
- No free plan
- Pricing requires a request
- Desktop purchase includes annual renewal
Who it suits
Smart Service suits service organizations needing web and mobile access for recurring work, routing, billing, and customer communication. Its enterprise option also fits franchises and multi-division or multi-location organizations.
Verdict
Smart Service combines scheduling-related features, billing, customer access, and offline use across web and mobile platforms. Buyers should request pricing and compare the listed subscription or desktop licensing paths with their operating structure.
Plans and prices
From Smart Service's own pricing page, checked 20 Sep 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Standard Subscription | — | Smart Service Cloud or Desktop offering · Annual subscription option |
| Enterprise Subscription | — | Franchise support · Multi-division support · Multi-location support |
| Purchase Option | — | Purchase licensing for Smart Service Desktop · Annual support and services renewal |
| Standard Subscription (Cloud or Desktop) | $129.99 a month | software, onboarding and data conversion included · franchise, multi-division and multi-location support · per user; discounted annually; three-user minimum |
The facts
Each one read from Smart Service's own pages, with the date it was checked.
What it does
- AI features
- Smart Service Cloud includes Mission Control dispatch assistants, The Oracle reporting assistant, an AI Writing Assistant and an AI Knowledge Center.checked 15 Oct 2026
- AI providers
- The Oracle and Wingman use Claude, while the Writing Assistant and Knowledge Center use ChatGPT.checked 15 Oct 2026
- API and extensibility
- The company offers custom API configurations and custom development services, but the public site does not expose a self-service API reference or SDK download.checked 15 Oct 2026
- Customer experience
- Customer-facing capabilities include online booking, portals, notifications and two-way text messaging.checked 15 Oct 2026
- Customer portal
- Yeschecked 20 Sep 2026
- Desktop requirements
- Smart Service Desktop supports Windows 10/11 or Windows Server 2016/2019/2022, requires .NET Framework 4.8, and works with QuickBooks Desktop 2020 or newer.checked 15 Oct 2026
- Documentation and support
- The FAQ says customers receive online manuals, feature training videos, a dedicated onboarding team and ongoing US-based help-desk support.checked 15 Oct 2026
- Integrations
- Listed integrations include QuickBooks, ChatGPT, Claude and custom connections to systems such as Sage.checked 15 Oct 2026
- Inventory and assets
- Administration tools track inventory, equipment and company assets to reduce shortages and scheduling conflicts.checked 15 Oct 2026
- Invoicing and payments
- Smart Service supports automatic or manual invoicing, card payments, ACH, online payments and deposits collected during booking or quoting.checked 15 Oct 2026
- Licence
- The licence agreement identifies My Service Depot, LLC as the licensor and says Smart Service is generally licensed perpetually unless a quote specifies subscription software.checked 15 Oct 2026
- Limit: bugs and crashes
- G2 reviewers report that the software can be buggy and crash frequently.checked 15 Oct 2026
- Limit: interface usability
- Some G2 reviewers say features are difficult to access and the interface needs a cleaner, more modern design.checked 15 Oct 2026
- Limit: pricing and contract complaints
- Independent reviews mention expensive plans, unexpected recurring charges, contract changes, add-on costs and refund concerns.checked 15 Oct 2026
- Limit: scale and forms
- A Software Advice reviewer reports slowdown and errors for very large customers, limited form editing, extra charges for custom forms and dependence on QuickBooks.checked 15 Oct 2026
- Network requirements
- Multi-workstation Desktop installations require networked computers and broadband; the requirements document discourages wireless connections.checked 15 Oct 2026
The company
- Company headquarters and size
- LinkedIn lists Smart Service headquarters in Dublin, Ohio and company size of 51–200 employees.checked 15 Oct 2026
- Company history
- The company timeline says My Service Depot began in 1992, Smart Service Enterprise launched in 2001, iFleet in 2010 and Smart Service Cloud in 2019.checked 15 Oct 2026
- Company legal name
- Crunchbase lists the legal entity as My Service Depot, LLC, an active privately held company founded by Skip Stringfield.checked 15 Oct 2026
- Founded
- 1992checked 28 Sep 2026
- Headquarters
- Dublin, Ohio, United Stateschecked 28 Sep 2026
Money
- Free plan
- Nochecked 20 Sep 2026
Where it runs
- Mobile app
- iFleet runs on iPhone, iPad and Android and supports offline work, notes, photos, signatures, equipment records, forms, navigation and payments.checked 15 Oct 2026
- Mobile platforms
- bothchecked 20 Sep 2026
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