Smart Service
8.3#5 in field service management softwareAndroidiOSWebAPI
VisitSmart Service vs Zuper
What both publish
| Fact | Smart Service | Zuper |
|---|---|---|
| Company legal name | Crunchbase lists the legal entity as My Service Depot, LLC, an active privately held company founded by Skip Stringfield. | Crunchbase lists the legal name as Zuper, Inc. |
| Customer portal | Yes | Customers can review jobs, assets, quotes and contracts through a portal and receive automated SMS or email alerts. |
| Documentation and support | The FAQ says customers receive online manuals, feature training videos, a dedicated onboarding team and ongoing US-based help-desk support. | The developer site provides guides, API reference, changelog, discussions and technical-support contact paths; product tiers include onboarding and support. |
| Headquarters | Dublin, Ohio, United States | Sammamish, Washington, United States |
| Integrations | Listed integrations include QuickBooks, ChatGPT, Claude and custom connections to systems such as Sage. | Zuper advertises more than 60 integrations, including HubSpot, Salesforce, Zendesk, Zoho, QuickBooks, Xero, Stripe, Slack and SurveyMonkey. |
| Invoicing and payments | Smart Service supports automatic or manual invoicing, card payments, ACH, online payments and deposits collected during booking or quoting. | Invoices can be generated from approved estimates, with Stripe payments and synchronization to accounting systems. |
| Licence | The licence agreement identifies My Service Depot, LLC as the licensor and says Smart Service is generally licensed perpetually unless a quote specifies subscription software. | The reviewed documentation presents Zuper as a hosted commercial service and does not publish an open-source licence. |
| Mobile app | iFleet runs on iPhone, iPad and Android and supports offline work, notes, photos, signatures, equipment records, forms, navigation and payments. | The mobile app lets field teams manage jobs, schedules, customer information, inventory, estimates, payments, and timekeeping. |
| Mobile platforms | both | both |
| Offline mode | Yes | Yes |
| Rating on Capterra | 4.3 out of 5 from 269 reviews | 4.5 out of 5 from 56 reviews |
| Rating on G2 | 4.3 out of 5 from 13 reviews | 4.7 out of 5 from 152 reviews |
Smart Service plans
- Standard Subscription—
- Enterprise Subscription—
- Purchase Option—
- Standard Subscription (Cloud or Desktop)$129.99 a month
Zuper plans
- Zuper Connect$299 a month
- EnterprisePriced on request
- GrowthPriced on request
- StarterPriced on request
Pick Smart Service if…
Smart Service suits service organizations needing web and mobile access for recurring work, routing, billing, and customer communication. Its enterprise option also fits franchises and multi-division or multi-location organizations.
Pick Zuper if…
You want what its maker publishes above — check its page for the details.