Salesforce Field Service
- Android app
- Yes
- Free plan
- Trial only
- Paid plans from
- $14.58/mo
- Runs on
- Android, api, iOS, Web
Summary
Salesforce Field Service manages frontline work such as repairs, inspections, and on-site services by linking customer, asset, and operational information. Its scheduling tools automate workforce scheduling and support route optimization, while the dispatch console organizes employees, contractors, and robotic resources by availability or skill across territories. The platform supports work orders from creation and assignment through execution and debriefing. Asset Service Management offers real-time asset tracking and preventive maintenance plans. Android and iOS apps are described as offline-first, with access to thousands of records without an internet connection. Customer tools include appointment scheduling and updates, plus real-time video connections with experts. Dispatcher and Technician plans each cost 175.00 USD per month, billed annually. Field Service and Operations requires at least one Service Cloud user license, and technicians and contractors need a Dispatcher license to use scheduling. Salesforce is headquartered in San Francisco, California, and was founded in 1999.
Who it is for
Salesforce Field Service suits field teams handling repairs, inspections, or on-site services, including teams in industries such as utilities, healthcare, and construction. It is relevant to organizations that need scheduling, dispatch, mobile work orders, or asset maintenance.
What is good
- Scheduling and route optimization are available.
- Mobile apps support offline work-order access.
- Supports invoicing and payments.
- Customer appointment tools include real-time updates.
What to know first
- There is no free plan.
- Dispatcher and Technician each cost 175.00 USD monthly, billed annually.
- A Service Cloud user license is required.
- Technicians and contractors need a Dispatcher license for scheduling.
Verdict
Salesforce Field Service brings scheduling, dispatch, mobile work, and asset management into a field operations platform. Review the annual plan costs and license requirements before choosing it.
Salesforce Field Service plans and pricing
All plansCompared on field service management software
- Free plan
- Nosalesforce.com
- Paid from
- $175/user/mosalesforce.com
- Mobile platforms
- bothsalesforce.com
- Invoicing and payments
- Yessalesforce.com
- Offline mode
- Yessalesforce.com
- Route optimization
- Yessalesforce.com
- Customer portal
- Yessalesforce.com
- Recurring jobs
- Yessalesforce.com
Facts
- What it does
- Field Service and Operations manages frontline field work such as repairs, inspections, and on-site services by connecting customer, asset, and operational data.salesforce.com · 4 Oct 2026
- Scheduling
- Its scheduling and optimization engine automates workforce scheduling, reduces travel time, and helps meet service-level agreements.salesforce.com · 4 Oct 2026
- Dispatch
- The dispatch console helps organize employees, contractors, and robotic resources by availability or skill and coordinate work across territories.salesforce.com · 4 Oct 2026
- Mobile app
- The Android and iOS mobile app is described as offline-first and can provide access to thousands of records without an internet connection.salesforce.com · 4 Oct 2026
- Work orders
- The platform supports creating, assigning, executing, and debriefing work orders through a digitized lifecycle.salesforce.com · 4 Oct 2026
- Asset management
- Asset Service Management supports real-time asset tracking and preventive maintenance plans based on asset use, condition, and criteria.salesforce.com · 4 Oct 2026
- AI features
- Agentforce can assist with appointment scheduling, technician briefs and troubleshooting, post-work summaries, and dispatcher exception handling.salesforce.com · 4 Oct 2026
- Customer tools
- Appointment Assistant lets customers schedule appointments and receive real-time updates, while Visual Remote Assistant connects customers with experts through real-time video.salesforce.com · 4 Oct 2026
- Integrations
- The page highlights partner apps and experts including Bolt, Deloitte, ProntoForms, SightCall, and Youreka, and describes connections to ERP, CRM, and asset management data.salesforce.com · 4 Oct 2026
- Security and compliance
- Salesforce’s Trust and Compliance Documentation includes security, privacy, and architecture information, audits and certifications, controls, infrastructure, and subprocessors.salesforce.com · 4 Oct 2026
- Support
- The Standard Success Plan is included in all licenses and provides knowledge articles, documentation, Trailhead, and the Trailblazer Community; Premier offers 24/7 support for business-stopping issues.salesforce.com · 4 Oct 2026
- License requirements
- Field Service and Operations requires at least one Service Cloud user license, and technicians and contractors require at least one Dispatcher license to use the scheduling tool.salesforce.com · 4 Oct 2026
Company
- Founded
- 1999salesforce.com · 4 Oct 2026
- Headquarters
- San Francisco, California, United Statessalesforce.com · 4 Oct 2026
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Sources
- salesforce.com/service/field-service-management/· checked 4 Oct 2026
- salesforce.com/company/legal/trust-and-compliance-docu· checked 4 Oct 2026
- salesforce.com/service/field-service-management/pricin· checked 4 Oct 2026
- salesforce.com/service/field-service-management/pricin· checked 22 Sept 2026