Odyssee Field Service
8.4#3 in field service management softwareFrom €22 a monthAndroidiOSWebAPI
VisitOdyssee Field Service vs Salesforce Field Service
Salesforce Field Service
8.0#15 in field service management softwareFrom $80 a monthAndroidiOSWebAPI
VisitWhat both publish
| Fact | Odyssee Field Service | Salesforce Field Service |
|---|---|---|
| Customer portal | Advanced and higher plans provide a web customer portal and service desk for communication and requests. | Yes |
| Founded | 2008 | 1999 |
| Free plan | No | No |
| Headquarters | Brussels, Belgium | San Francisco, California, United States |
| Integrations | Published integrations include Microsoft Business Central, SAP Business One, TESTO, VEKA, Zapier, AFAS, Exact Online, Odoo, Make and open APIs. | The page highlights partner apps and experts including Bolt, Deloitte, ProntoForms, SightCall, and Youreka, and describes connections to ERP, CRM, and asset management data. |
| Mobile app | The technician app supports offline access, work-order execution, and customer signatures. | The Android and iOS mobile app is described as offline-first and can provide access to thousands of records without an internet connection. |
| Scheduling | Features include drag-and-drop and provisional planning, recurring schedules, technician and work-order geolocation, routing, and travel time. | Its scheduling and optimization engine automates workforce scheduling, reduces travel time, and helps meet service-level agreements. |
| Support | Support channels listed include live chat, email, tickets, knowledge-base articles, phone support and customer-success assistance during trials. | The Standard Success Plan is included in all licenses and provides knowledge articles, documentation, Trailhead, and the Trailblazer Community; Premier offers 24/7 support for business-stopping issues. |
Odyssee Field Service plans
- Essential€35 a month
- Expert€89 a month
- Start€22 a month
- Advanced€39 a month
- Professional€59 a month
- Enterprise AIPriced on request
Salesforce Field Service plans
- Contractor Plus$80 a month
- Dispatcher$2,100 a year
- Technician$2,100 a year
- Field Service Plus$2,760 a year
- Agentforce 1 Field Service$7,800 a year
Pick Odyssee Field Service if…
It suits service businesses handling installation, maintenance, or repair work, including teams in HVAC, energy, equipment, or facilities services. Offline technician access may suit field teams working without a connection.
Pick Salesforce Field Service if…
Salesforce Field Service suits field teams handling repairs, inspections, or on-site services, including teams in industries such as utilities, healthcare, and construction. It is relevant to organizations that need scheduling, dispatch, mobile work orders, or asset maintenance.