Odyssee Field Service
Odyssee Field Service, also presented as Wello Solutions, is field service management software for companies providing installation, maintenance, and repair …
What Odyssee Field Service is
Odyssee Field Service, also presented as Wello Solutions, is field service management software for companies providing installation, maintenance, and repair services. Teams can create, assign, track, and complete work orders with service reports. Scheduling includes drag-and-drop and provisional planning, recurring schedules, technician and work-order geolocation, routing, and travel-time information. The technician app supports offline work-order execution and customer signatures. The software is listed for Android, iOS, web, and Windows, and includes a worker mobile app, vehicle dispatch, territory management, board schedule views, and live location tracking. Wello says it offers a documented API and 3000+ no-code integrations through Zapier; one described case connects it with Odoo. Listed security measures include SSL encryption, Microsoft Azure hosting, and regular assessments by third-party security firms. Plans require at least three users. Essential costs €35 a month per user, Advanced costs €59 a month per user, and Expert costs €89 a month per user when billed annually. A free trial is available, but there is no free plan.
Good
- Work orders include service reports
- Scheduling includes routing and recurring schedules
- Technician app supports offline work and customer signatures
- Offers an API and 3000+ Zapier integrations
Watch out
- Plans require a minimum of 3 users
- No free plan
- Expert is billed annually
Who it suits
It suits service businesses handling installation, maintenance, or repair work, including teams in HVAC, energy, equipment, or facilities services. Offline technician access may suit field teams working without a connection.
Verdict
Wello brings work orders, scheduling, dispatch, and mobile technician tools together for field service teams. Factor in the three-user minimum and per-user plan costs when considering it.
Plans and prices
From Odyssee Field Service's own pricing page, checked 29 Sep 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Essential | €35 a month | Plans available for businesses with a minimum of 3 users · For small service teams · per user/month |
| Expert | €89 a month | Plans available for businesses with a minimum of 3 users · For evolved service operations · per user/month, billed annually |
| Start | €22 a month | Customers and equipment · service parts · work orders · mobile execution · technician geolocation · service dashboards · € 22/Month per administrator or technician |
| Advanced | €39 a month | Start features · customer portal/service desk · contractors · custom workflows and fields · stock locations and vans · 2000+ app integrations · API · € 39/Month per administrator or technician |
| Professional | €59 a month | Advanced features · maintenance contracts · warranty plans/BOM · checklists · skills · helpdesk · service areas · service insights · € 59/Month per administrator or technician |
| Enterprise AI | Priced on request | AI-driven operations · Get a Quote |
| Enterprise | Priced on request | Professional features · SLA monitoring · activity logs · Planning & Route Assistant · Smart Scheduler add-on · notification triggers · multiple business units · onboarding and dedicated CSM · Contact us for more information |
| Ultimate | Priced on request | Tailored for big companies and teams · Let's talk |
The facts
Each one read from Odyssee Field Service's own pages, with the date it was checked.
What it does
- AI scheduling
- The platform matches technician skills, location and availability and can automatically re-plan when jobs change.checked 15 Oct 2026
- API
- The documented REST API supports XML or JSON and HTTP GET, POST, PUT and DELETE operations against controllers such as Company and Jobs.checked 15 Oct 2026
- Cloud hosting
- Wello describes itself as a redundant cloud/SaaS service with a stated 99.99% uptime guarantee.checked 15 Oct 2026
- Compliance
- The plan comparison lists compliance standards including GDPR, ISO, and SOC.checked 29 Sep 2026
- Customer portal
- Advanced and higher plans provide a web customer portal and service desk for communication and requests.checked 15 Oct 2026
- Developer documentation
- The developer site includes authentication, data formats, OData, versioning, security/encryption, Swagger code, examples, downloads and a change log.checked 15 Oct 2026
- Equipment management
- Equipment records include locations, document storage, parts, log books, bills of material, stock locations and change histories.checked 15 Oct 2026
- Integrations
- Published integrations include Microsoft Business Central, SAP Business One, TESTO, VEKA, Zapier, AFAS, Exact Online, Odoo, Make and open APIs.checked 15 Oct 2026
- Intended industries
- The maker describes serving HVAC and refrigeration, maintenance and repair, installation, energy, testing and inspection, heavy equipment, and facilities service teams.checked 29 Sep 2026
- Legal entity
- The product site and app listing identify the maker as Odyssee Mobile NV.checked 15 Oct 2026
- Licence status
- The site presents the service as proprietary software and carries an Odyssee Mobile copyright notice stating all rights reserved.checked 15 Oct 2026
- Limit: bugs
- A Capterra reviewer reported occasional bugs, though they said fixes arrived quickly.checked 15 Oct 2026
- Limit: integrations
- A Capterra reviewer reported no direct Freshworks connector and used Zapier instead.checked 15 Oct 2026
- Limit: missing messaging
- A G2 reviewer requested text-messaging capability that was not available.checked 15 Oct 2026
- Maintenance
- Professional adds service maintenance contracts, warranty plans with bills of material, checklists and preventive-maintenance scheduling.checked 15 Oct 2026
- Minimum users
- The pricing page says plans are available for businesses with a minimum of 3 users.checked 29 Sep 2026
Where it runs
- Browser requirements
- The cloud portal works in modern Chrome, Edge and Firefox on Windows; Chrome is recommended on macOS, while Safari is unsupported.checked 15 Oct 2026
The company
- Company founding and headquarters
- LinkedIn lists the company as founded in 1996 and headquartered in Brussels, Belgium.checked 15 Oct 2026
- Company size
- LinkedIn lists Wello Solutions as a privately held software-development company with 51–200 employees.checked 15 Oct 2026
- Founded
- 2008checked 28 Sep 2026
- Headquarters
- Brussels, Belgiumchecked 28 Sep 2026
Money
- Free plan
- Nochecked 20 Sep 2026
- Free trial
- A guided free trial is available by contacting Wello; it starts on the Start plan with one administrator and one technician license.checked 15 Oct 2026
- Limit: licensing cost
- A G2 reviewer says every administrator needs a separate license, making the product less suitable for freelancers.checked 15 Oct 2026
Alternatives to Odyssee Field Service
- 1
Zuper
AndroidiOSWebAPI8.6From $299 a month - 2
ServiceM8
Free planAndroidiOSmacOS8.5From $29 a month - 3
ReachOut Suite
Free planAndroidiOSWeb8.4From $159 a month - 4
Smart Service
AndroidiOSWebAPI8.3 - 5
RazorSync
AndroidiOSWebAPI8.3From $90 a month - 6
ServicePower
Free planAndroidiOSWebAPI8.2Free plan