Odyssee Field Service
8.4#3 in field service management softwareFrom €22 a monthAndroidiOSWebAPI
VisitOdyssee Field Service vs Smart Service
Smart Service
8.3#5 in field service management softwareAndroidiOSWebAPI
VisitWhat both publish
| Fact | Odyssee Field Service | Smart Service |
|---|---|---|
| Customer portal | Advanced and higher plans provide a web customer portal and service desk for communication and requests. | Yes |
| Founded | 2008 | 1992 |
| Free plan | No | No |
| Headquarters | Brussels, Belgium | Dublin, Ohio, United States |
| Integrations | Published integrations include Microsoft Business Central, SAP Business One, TESTO, VEKA, Zapier, AFAS, Exact Online, Odoo, Make and open APIs. | Listed integrations include QuickBooks, ChatGPT, Claude and custom connections to systems such as Sage. |
| Mobile app | The technician app supports offline access, work-order execution, and customer signatures. | iFleet runs on iPhone, iPad and Android and supports offline work, notes, photos, signatures, equipment records, forms, navigation and payments. |
| Rating on Capterra | 4.8 out of 5 from 9 reviews | 4.3 out of 5 from 269 reviews |
| Rating on G2 | 4.7 out of 5 from 3 reviews | 4.3 out of 5 from 13 reviews |
| Rating on GetApp | 4.8 out of 5 from 9 reviews | 4.3 out of 5 from 269 reviews |
| Security | The pricing page lists SSL encryption, hosting on Microsoft Azure, and regular security assessments with third-party security firms. | Smart Service states that payment transactions use PCI-compliant encryption. |
Odyssee Field Service plans
- Essential€35 a month
- Expert€89 a month
- Start€22 a month
- Advanced€39 a month
- Professional€59 a month
- Enterprise AIPriced on request
Smart Service plans
- Standard Subscription—
- Enterprise Subscription—
- Purchase Option—
- Standard Subscription (Cloud or Desktop)$129.99 a month
Pick Odyssee Field Service if…
It suits service businesses handling installation, maintenance, or repair work, including teams in HVAC, energy, equipment, or facilities services. Offline technician access may suit field teams working without a connection.
Pick Smart Service if…
Smart Service suits service organizations needing web and mobile access for recurring work, routing, billing, and customer communication. Its enterprise option also fits franchises and multi-division or multi-location organizations.