SightMill
SightMill is an online customer experience platform for collecting feedback, analysing responses, and helping teams decide what to change.
What SightMill is
SightMill is an online customer experience platform for collecting feedback, analysing responses, and helping teams decide what to change. Surveys can be sent by email, website, SMS, QR code, embedded links, or API. Ready-made templates cover NPS, CSAT, CES, employee NPS, smiley icon, and star rating surveys. Responses can be tagged by theme or sentiment, product, segment, price, or team, with trends reported over time; relevant feedback can be routed to teams for action. Email surveys support personalized messages and one-click responses. Website surveys can be installed on a page or through a WordPress plugin, customized, and configured with display rules and score-based follow-up questions. Standard integrations include Salesforce, Zendesk, Google Analytics, Slack, and Trello, alongside webhook, REST API, and Zapier options. Salesforce and some CRM integrations require REST API, while Zapier may require its own paid plan. SightMill runs on web and API platforms and offers a free 14-day trial with all functionality, integrations, and survey formats enabled. There is no free plan, and pricing is available on request. The provider is SightMill Ltd, based in London, United Kingdom.
Good
- Surveys support email, website, SMS, QR, links, and API.
- Templates include NPS, CSAT, CES, and employee NPS.
- Feedback can be tagged and tracked over time.
- Standard integrations include Salesforce, Zendesk, Slack, and Trello.
- 14-day trial enables all functionality and integrations.
Watch out
- No free plan is available.
- Pricing is provided on request.
- Zapier may require a paid Zapier plan.
- Some CRM integrations require REST API.
Who it suits
SightMill suits businesses that want to gather feedback through multiple channels, analyze response trends, and route findings to teams. It may fit organizations seeking survey templates and customer or employee feedback workflows.
Verdict
SightMill covers survey creation, feedback analysis, and team routing across several channels. Its request-based pricing and the CRM integration requirements are important considerations.
Plans and prices
From SightMill's own pricing page, checked 7 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Customer Feedback | Priced on request | Customer feedback surveys · NPS, CSAT and employee engagement surveys · integrations and API access · onboarding and training · 24/7 helpdesk and support · Ask us for a quote; monthly or annual billing |
| Custom Solutions | Priced on request | All features supported · premium integrations · custom reporting and feature development · custom setup and onboarding · multi-language and time-zone support · volume surveys · Ask us for a quote; monthly or annual billing |
The facts
Each one read from SightMill's own pages, with the date it was checked.
The company
- Company identity
- The maker identifies the provider as SightMill Ltd and lists its registered office at 20-22 Wenlock Road, London, N1 7GU, UK.checked 7 Oct 2026
- Headquarters
- London, United Kingdomchecked 28 Sep 2026
What it does
- Email surveys
- Email surveys can use the customer's domain and email address, support customized and personalized messages, and allow one-click feedback.checked 7 Oct 2026
- Feedback analysis
- The platform can tag feedback by theme or sentiment, product, segment, price or team, and report trends over time.checked 7 Oct 2026
- Feedback routing
- SightMill distributes relevant feedback to teams so they can address issues and improve customer experience.checked 7 Oct 2026
- Integration limits
- The maker says Salesforce and some CRM integrations require REST API, while using Zapier may require a paid Zapier plan.checked 7 Oct 2026
- Integrations
- Standard integrations include Salesforce, Zendesk, Google Analytics, Slack and Trello, with webhook, REST API and Zapier options.checked 7 Oct 2026
- Privacy and GDPR
- The privacy policy says SightMill incorporated GDPR recommendations into its operations and offers a separate data processor addendum for customers who want a signed agreement.checked 7 Oct 2026
- Product
- SightMill is an online customer experience platform for collecting feedback, analysing responses and making changes to improve business.checked 7 Oct 2026
- Support
- The Customer Feedback plan lists onboarding and training plans and 24/7 helpdesk and support.checked 7 Oct 2026
- Survey channels
- It supports surveys by email, website, SMS, QR code, embedded links and API.checked 7 Oct 2026
- Survey templates
- Ready-made templates cover NPS, CSAT, CES, employee NPS, smiley icon and star rating surveys.checked 7 Oct 2026
- Website surveys
- Website surveys can be installed on a page or through a WordPress plugin, customized, and configured with display rules and score-based follow-up questions.checked 7 Oct 2026
Money
- Trial
- SightMill offers a free 14-day trial with all functionality, integrations and survey formats enabled.checked 7 Oct 2026
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